Job Description A New York–based hospital is seeking an experienced Sr. Salesforce Developer to build and enhance solutions across clinical operations, patient engagement, and service workflows. This role focuses on Salesforce development, AI/Agentforce, and telephony integrations. Day-to-Day Responsibilities Include:  · Develop Apex, LWC, Aura, and integrations using REST/SOAP  · Configure and support Service Cloud Voice, CTI, and Omni‑Channel  · Build AI-driven automation using Agentforce, Flows, and custom actions  · Optimize performance of AI agents, intents, and data models  · Collaborate with Agile/Scrum teams and maintain documentation We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements · Strong Apex, LWC, SOQL/SOSL, and Salesforce platform expertise  · Hands‑on experience with Service Cloud Voice and Amazon Connect  · Agentforce development and prompt engineering experience  · Data Cloud and custom action development  · SFDX, Git, and CI/CD (Copado/Gearset/Jenkins)  · Salesforce Platform Developer I & II 3+ years Salesforce development + 6–12 months voice/AI experience