Sr Quality & Compliance Manager- Remote East Coast Job ID 226995 Posted 01-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Risk Management Location(s) Remote - US - Remote - US - United States of America CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. **About the role** As a CBRE Quality and Compliance Sr. Manager, you will be responsible for supervising the team that supports quality assurance and quality control deliverables for large and high-profile clients. This job is part of the Contract Quality Management job function. They are responsible for leading the delivery of contractual services to ensure requirements are fulfilled. This is a US remote role with preference in East Coast time zone. **What you’ll do** + Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and mentor. Oversee the recruiting and hiring of new employees. + Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. + Implement both company and confidential client compliance programs and participate in continuous improvement objectives. + Create initiatives and communicate issues across the functional areas. Report compliance status to key customers and senior management regularly. + Manage the execution and evaluate the success of the quality-of-service initiatives for non-regulated services. + Report Compliance (among other quality and business metrics) status to the client during review meetings; appropriately brings up and notifies CBRE and client management of quality and compliance issues. + Oversee the inspection readiness program for the site. Manage audits as well as serve as the primary quality representative for operations. + Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans. + Identify and solve technical and operational problems of complexity. **What you’ll need** + Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. + Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. + Leadership skills to motivate the team to achieve broad operational targets. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. **Why CBRE?** When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential! **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training and experience. The compensation range is about $146,000 to $153,000 annual base salary plus 10% target bonus based on experience. The compensation offered to a successful candidate will depend on the candidate’s skills, qualifications and experience. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)