Description Position Summary The Project Manager leads complex, cross‑functional initiatives that advance Risk and Finance Town’s business and technology objectives. The role drives planning, execution, governance, and stakeholder alignment while applying agile delivery practices and operating with significant autonomy. Key Responsibilities Project Leadership & Delivery Lead cross‑functional projects from initiation through deployment, ensuring alignment to scope, schedule, budget, and quality expectations. Oversee multidisciplinary teams and integrate business, technology, and vendor workstreams to achieve successful outcomes. Strategic Planning & Scope Definition Collaborate with project sponsors and business leaders to define goals, success metrics, and deliverables. Develop detailed plans, manage milestones and dependencies, and anticipate organizational impacts, including change‑management needs. Scrum Master & Agile Delivery Support agile or hybrid initiatives by facilitating core ceremonies, coaching teams on agile principles, clearing impediments, and partnering with Product Owners to maintain a prioritized backlog. Track and communicate performance using key agile metrics and promote transparency and continuous improvement. Stakeholder & Communication Management Build strong relationships across technology, operations, risk, product, and business teams. Provide timely, accurate, and executive-ready status reporting across all initiatives. Develop and maintain dashboards, KPIs, and summaries that communicate progress, risks, issues, and decision needs to senior leadership. Ensure consistent reporting cadences and promote transparency across teams. Risk, Issue & Dependency Management Identify and mitigate risks, issues, and interdependencies early. Lead resolution efforts, communicate impacts, and ensure consistent application of risk‑management practices across teams. Required Skills & Competencies + Expertise project management methodologies and lifecycle delivery. + Experience with Scrum, Kanban, and agile performance metrics. + Strong ability to influence without authority and guide cross‑functional teams. + Comfortable navigating ambiguity, complexity, and organizational change. + Exceptional communication skills with an executive‑ready presence. + Strong analytical and problem‑solving abilities, including using data to inform decisions. + Proven experience driving operational efficiency and delivery maturity. Qualifications + Bachelor’s degree preferred (Business, Technology, Engineering, or related field). + Experience as a Scrum Master, Agile Lead, or similar role. + 5+ years of project management or Chief of Staff–type experience; ability to manage multiple initiatives. + Excellent writing, presentation, and communication skills; high emotional intelligence and discretion. + Ability to work independently in fast‑paced environments; financial‑services experience is a plus. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday-Friday + Hybrid: 4 days onsite, 1 day remote Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/27/2026