Job Title:

Sr Project Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Title: Senior Project manager

Location: Atlanta, GA (Onsite - 5/day)

We are seeking a highly skilled and proactive Project Manager to lead a dedicated team responsible for web platform support at one of the largest telecommunications companies in the world. The role requires a strong blend of project management expertise, technical understanding of web platforms, and leadership skills to ensure our mission-critical digital experiences remain stable, secure, and continuously optimized for our customers.

Key Responsibilities

Team Leadership & Delivery

Lead and mentor a cross-functional support team (developers, analysts, QA, and support engineers) dedicated to maintaining and enhancing the company’s web platforms.

Drive accountability for incident resolution, problem management, and proactive system improvements.

Foster a culture of continuous improvement and customer-first mindset.

Project & Support Management

Oversee end-to-end delivery of support projects, enhancements, and platform stability initiatives.

Manage a structured backlog of requests, balancing incident response, bug fixes, feature updates, and system improvements.

Ensure timely communication and reporting of issues, risks, and project status to senior stakeholders.

Stakeholder Engagement

Act as the primary liaison between IT, business stakeholders, and external vendors for all matters related to the web platform.

Partner with product owners, business units, and marketing teams to align support priorities with business objectives.

Operational Excellence

Implement ITIL-based practices for incident, problem, and change management.

Track and improve SLAs, KPIs, and customer satisfaction metrics for platform performance.

Drive root cause analysis (RCA) for critical incidents and ensure permanent solutions are implemented.

Risk & Compliance

Ensure compliance with corporate security, privacy, and regulatory standards.

Identify risks related to system performance, vendor dependencies, and scalability—and develop mitigation plans.

Qualifications & Experience

Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (Master’s preferred).

Experience:

7+ years in project management roles, with at least 3+ years managing web/digital platform support.

Proven experience in telecom, IT services, or large-scale digital environments.

Strong understanding of web technologies, cloud hosting, APIs, and content management systems (CMS).

Certifications: PMP, PRINCE2, or Agile/Scrum certifications strongly preferred. ITIL certification a plus.

Skills & Competencies

Strong leadership and people management skills; proven ability to lead support teams in high-pressure environments.

Excellent communication skills—able to bridge technical and non-technical audiences.

Expertise in Agile and ITIL frameworks for managing support and enhancement workstreams.

Analytical mindset with ability to interpret performance data and translate into improvement initiatives.

High attention to detail, organizational skills, and ability to manage multiple priorities simultaneously.

The base salary range for this position is $92,250 - $144,964, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is 09/02/2025

#LI-OnsiteAtlantaGA

#Concentrix

Location:

USA Atlanta One Ravinia Drive, Suite 610

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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If you wish to review the Affirmative Action Plan, please click here.