Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a Product Service Engineer supporting Large Mining Trucks (LMT), your primary responsibility will be providing timely, high quality technical support to Australasia Mining Region teams and Dealers.   Primary focus will be on Electric Drive LMT across Australia.

Job Duties/Responsibilities may include, but are not limited to:

Serve as a regional conduit for communicating product health updates and own the field product problems for LMT’s.

Assist Dealer Tech Support teams by providing timely and quality recommendations to service requests raised through Dealer Solutions Network (DSN).

Support Dealers by undertaking field and customer site visits to gather information on reported product problems and/or to provide progress updates on ongoing projects on behalf of the Product Group.

Work closely with internal and Dealer Equipment Management teams to monitor overall performance (including reliability, durability, maintainability and serviceability) of LMT’s.

Promote Continuous Product Improvement (CPI) culture among internal and Dealer teams.

Own Product Problem Management process for the assigned products.  This includes consolidating product issue priorities from various Regions to represent Australasia region as part of quarterly CPI updates.

Work with Dealer and Region contacts to gather field data and conduct preliminary analysis of reported product problems.

Work with Region and Dealer contacts to facilitate return of failed iron to the Product or Component Groups as well as coordinate field validation of product improvements as required.

Monitor release of Product Improvement (PIP) and Product Support Programs (PSP) and actively promote the culture of timely completion of service programs to improve product reliability and reduce commercial exposure to the enterprise.

Support internal and Dealer stakeholders by providing recommendations on critical spares stocking in preparation for launching new product in the Region.

Work with relevant internal stakeholders to ensure parts coverage by raising Incremental Parts Stocking Requests (IPSR) during abnormal demands due to new field problems.

Desired Skills:

An engineering degree in relevant discipline and/or equivalent field experience.

Strong mechanical aptitude and knowledge of mining products in various applications.

Experience in service, service engineering and product support related positions. 

Experience and knowledge of CPI process and quality reporting

Experience and knowledge of systems used to support products including SIS, SIMSi, RWA, High Velocity Desktop systems.

Good understanding of Six Sigma methodology, Green Belt or higher would be advantageous.

Demonstrated experience in failure and technical analysis.

Excellent communication skills.

Must be willing to travel between 25 to 50%

Must be available 5 days in the office

Compensation & Benefits:
Competitive salary based on degree and professional industry working experience.  The Total Rewards package includes:

Competitive remuneration package

Attractive Bonus and Share options

Career development with global prospects

A strong commitment to safety and your wellbeing

An inclusive workplace culture focused on quality, customer service and the environment

A commitment to diversity and inclusion, equal opportunity, and equal outcome

SMART spending APP

The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Additional Information  

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. 

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media 

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, Caterpillar offers many job opportunities which can be found through our employment website at www.Caterpillar.com/Careers.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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