The Senior Product Associate of AOA Platform is part of the Product Management team within Account Originations and Activation (AOA) within our Consumer Banking unit.   This role will play a key leadership role in leading our development teams in product backlog definition and refinement, influencing how the team solves problems, and delivering the right solutions with an Agile mindset focused on customer centric outcomes.  You will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

The candidate will be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics; and a self-starter who is comfortable building new technology, interacting with customers to share what has been built raising the level of adoption and collect requirements from customers to advance the Platform, ensure all work is built as expected, and excited about powering extraordinary customer experiences.  You will be working across AOA to ensure that it is ready for adoption and facilitating the growth across all customers.   Job responsibilities Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery Considers and plans for upstream and downstream implications of new product features on the overall product experience Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle Writes the requirements, epics, and user stories to support product development  Communicate effectively and frequently – Be vocal. Share the product vision with the teams and articulate the questions and answers needed to build the right features. Be a center for knowledge – Take your deep curiosity about the digital experience space and a desire to connect that curiosity and knowledge to the teams that can effect change. Be a Technical & Customer Problem Solver – Ask questions and define the problem and where our platform sits in the Chase ecosystem. Understand the technologies and approaches in use and those we should be using to drive our objectives for these technical products. Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle Experience (leading) in product life cycle activities including discovery and requirements definition Developing knowledge of data analytics and data literacy Knowledge of web page development, troubleshooting, and service interaction. Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management. Preferred qualifications, capabilities, and skills Software development experience a plus (front end technologies: JavaScript, Angular, React, etc). Data management capabilities and experience with tools like Splunk and Adobe Analytics.