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Job Description:

Role Summary: Supports Tech Product Manager to translate business needs and requirements into stories for the pod backlog

Responsibilities/key jobs to be done

Understand user needs and translate them into detailed requirements for the pod

Build use cases, writes, manages and clarifies user stories, visualization, and process flows

Explain how requirements may be implemented from a functional standpoint and drive/improve user experience

Stay 2-3 sprints ahead of pod and ensures each feature has a clear definition of done; ensures each feature level deliverable is aligned to a definition of readiness to enter sprint

Communicate vision to developers and testers

May help write UAT scripts and participate in User Acceptance Testing as needed

Document confirmed business processes to serve as reference for development and IT support

Apply business process improvement methods for optimization

In partnership with the PM, maintain deep understanding of the to ensure that the pod's backlog priorities are aligned with business needs

Track metrics and build reports to measure progress

Help manage dependencies with other pods, working closely with the Tech Product Manager

Apply compliance requirements within scope of responsibility, ensures Software Development Lifecycle documentation, system configuration and compliance activities are up to date as required

Understands portfolio of IT systems that the business uses; may specialize in specific applications and as such hold deep product / BPM expertise

Support and/or facilitate system demos via inspect and adapt workshops as needed

Key Skills

Domain Experience

Proven knowledge and understanding of standard practices, technology and supporting industry principles

Experience gathering requirements and translating into a product vision by leveraging their expertise in product development, engineering and UX

Deep understanding of business/processes and high-level understanding of high-quality digital product delivery

Experienced in managing a product backlog/release plan, tracking team level metrics, attend product team ceremonies, removing blockers (burndown chart, release burn up, etc.)

Experienced in developing systems and tools to enable customer interactions and collaboration (e.g., digital self, precision marketing, DAM, immersive technology)

Product/Digital Expertise

Understanding of customer journeys and customer experience

Foundational skills (at minimum) in Data Engineering, Cybersecurity, Intelligent Automation and Emerging Technology

Leadership skills and behaviors

Creates a culture that relentlessly focuses on helping the people and organizations we touch

Equipped with foundational knowledge and methods to identify, engage, and build empathy with their customers, and apply these methods to their daily work

Focuses on Business agility, Agile delivery with a fail-fast mindset, and measurable outcomes

Demonstrated success in leading teams

Contributes ideas that challenge thinking

Strong problem-solving skills with ability of accurately analyze situations and reach productive decisions based on informed judgment.

Employee Type:
 

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