Support Center - Irving

The Senior Pricing Coordinator plays a critical role for the smooth functioning of promotionally driven Michael's Stores and eCommerce businesses. Under the general supervision of the Manager or Supervisor of Pricing Operations, the Senior Pricing Coordinator is responsible for managing and executing the regular, promotional and clearance prices throughout the chain (stores and eCommerce).

Major Activities

Price Management and Execution

Be the subject matter expert on the various intricacies of the systems and business processes for effectively managing pricing throughout the chain (stores and eCommerce)Manage the pricing including Regular, Clearance and Store-specific over the entire life-cycle of the SKUs across various systems to proactively manage SKU’s that require price changes or markdowns throughout the chain (stores and eCommerce)Review, edit and approve the price changes in the various systems including DEMANDWARE, PPA, RPO, CO, CODI, RMS, RPM, Retek, and SAS-RPOCoordinate with partner teams to execute correct prices throughout the chain (stores and eCommerce) to avoid promotion conflictsBuild and approve Seasonal Clearance prices to support the out-of-season clearances throughout the chain (stores and eCommerce)Coordinate with Pricing Managers to execute correct test prices to stores and eCommerce to avoid promotion conflictsProactively resolve impending store and eCommerce issues that take the store associates away from serving the customer by partnering with the responsible teams including eCommerce Operations, Store Communication, Marketing, Pricing Managers, Store Signage, Category Management, Inventory Planners and IT SupportProvide metrics for evaluating the effectiveness of the various processes for further improvements

Promotions Management and Execution

Be the subject matter expert on the various intricacies of the systems and business processes for effectively managing the Promotions throughout the chain (stores and eCommerce)Build, version and support promotions in various promotion vehicles (eCommerce, Printed Ads, Interactive Ads, Unadvertised In-store Promotions, Loyalty Offers, Daily Deals, Emails Offers) running during assigned ad weekManage the submission and approval of unadvertised and Deeper-than-Ad promotions and coordinate with Visual Merchandising for store signageDetermine the need for additional promotions based on unique regular and sale pricing for various promotions based on the Store/Zone and eCommerce pricingBuild and approve Seasonal Clearance promotions to support the out-of-season clearances throughout the chain (stores and eCommerce)Proactively ensure that the Ads submitted for various promotional vehicles are effectively executed by partnering with the responsible teams: eCommerce Operations, Store Communication, Marketing, Ad Printer, Pricing Managers, Store Signage, Category Management, Inventory Planners, and IT SupportPerform scan audit in the store on the items in the assigned Ads to identify issues and resolve those with Marketing and Category Management before the Ads are processed by the stores; coordinate with Canadian contact regarding Canadian specific promotions

Support Stores and eCommerce customers (including weekends & seasonal holiday coverage)

Be on call and/or, in the office and work with eCommerce Operations, eCommerce Help Desk, Stores Help Desk, IT Support, Category Merchants and Store Managers in researching and resolving SKU pricing issues while ensuring that corrections are transmitted at the earliest to the chain (stores and eCommerce)Address the stores and eCommerce tickets related to prices that arise from a myriad of sometimes complex reasons due to system and process interdependencies
 

Leadership and Cross-Functional Activities

Influence matrixed resources to ensure eCommerce Pricing and Promotions activities blend with Store Pricing and Promotions activities to provide a seamless experience to the customerSupport the crucial Pricing and Promotions Execution meeting and prepare all documentation for regular, promotions and clearance pricing to be discussed for ensuring that prices and promotions are approved in a timely manner for the chain (stores and eCommerce)

Item Attributes & CDTs (Consumer Decision Trees)

Manage the Item Attributes system and business process along with making the right set of decisions related to the complex Consumer Decision Trees (CDTs)Use the Item Attribute, PIM and other necessary systems to ensure the accuracy of these attributesConduct reviews with the Category Management and Pricing Managers across the multiple departments to resolve issues related to the Item AttributesOther duties as assigned

Minimum Education

High School degree

Minimum Special Certifications or technical skills

Microsoft Office (proficient in Excel)

Minimum Type of experience the job requires

6 or more years in a retail environment

Other

Be available on Saturday, Sunday, and Seasonal Holidays to resolve Store and E commerce pricing issues.

Preferred Education

Bachelor’s degree preferred
 

Preferred Special Certifications or technical skills

Working knowledge of eCommerce systems such as Demand ware and Retail systems such as RETEK, RMS, RPM, SAS-RPO, Clearance Optimization (CO), and PIMWorking Knowledge of Microsoft Access and/or SQL Programming

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers

Federal FMLA Poster

Federal EPPAC Poster