The Opportunity

QVC Group is looking for a Senior People Systems Analyst to lead the optimization and management of our ServiceNow HR platform, employee and communications portals (Unily), company intranet, and external corporate web pages. In this influential role, you will collaborate across HR, Communications, IT, and business teams to deliver seamless, engaging digital experiences for employees and external audiences. You will report to the Director, Global People Solutions. This is a hybrid role in West Chester, PA.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

You'll embody QVC Group's Leadership Competency Model by delivering results with speed, leading with agility, and creating our future through digital solutions.

Your Impact

Be a subject matter expert for ServiceNow HR modules, employee and communications portals, our intranet, and external corporate web pagesLead the design, configuration, and continuous improvement of digital platforms to enhance employee engagement, communication, and self-servicePartner with HR, Communications, IT, and partners to gather requirements, design solutions, and achieve projects that improve user experience and operational efficiencyEnsure the integrity, accessibility, and compliance of all digital platformsDrive process improvement and automation initiatives, leveraging ServiceNow and portal capabilitiesProvide guidance and mentorship to junior analysts, modeling QVC's "Build the Team" competencyStay current on digital workplace and HR technology trends, recommending innovations that align with QVC's strategic goals

What You Bring

Bachelor's degree in Information Systems, Human Resources, Communications, or related field (or equivalent experience)5+ years of experience supporting HR systems, portals, intranets, or corporate web pages, with expertise in ServiceNow HR Service DeliveryExperience managing employee and communications portals, intranets, and external corporate sitesAbility to communicate complex technical concepts to non-technical audiences and influence partnersDemonstrated leadership behaviors: adaptability, accountability, inclusivity, and a focus on resultsExperience in a retail, e-commerce, or media environment

Remote work is not permitted in NYC at this time.

#LI-Hybrid #LI-LC4

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.