Description Our Senior Operations Managers play a crucial role in exceeding expectations and providing a super customer experience; critical to Amazon’s success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength. As a senior leader you will oversee salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet. Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint. Key job responsibilities Strategic Responsibilities & Deliverables: - Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations - Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning - Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building. - Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings. - Establishes objectives and metrics for safety, quality, productivity, and customer experience - Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable - Mentors and develops leaders and staff - Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire. - Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives About the team Inclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work Life Balance We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. Basic Qualifications - Bachelor's degree or above - Speak, write, and read fluently in English, and have the ability to take direction in English - Work flexible schedule including weekends, nights, and holidays - 10+ years of direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment - 10+ years Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations - 10+ years of performance metrics, process improvement or lean techniques experience Preferred Qualifications - Experience working with changing priorities and schedules - Experience supporting workforces of 100+ hourly employees - Experience in a people management or leadership role which includes coaching and developing others - Degree in Engineering, Operations or related technical field; MBA or Master’s degree preferred - Interest in long-term career development through assignments in multiple buildings across the nation - Prior leadership development training or participation Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.