Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$110,760 - $166,400 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

We are looking for a Senior Support Manager for our AML technology platform to provide the leadership and guidance to support and maintain the various aspects of the platform in all environments.

The primary responsibility of our team is to design, develop and maintain the technology platform that processes the banks payments through behavior detection algorithms to detect suspicious and fraudulent activity. The open role is for a person who is very familiar with the Oracle Mantas (OFSAA, FCCM) eco system and is able to provide the leadership to support and maintain all aspects of the AML platforms which includes multiple Oracle platforms such as Entity Resolution, DIH, ODI , OAS and Mantas in the various environments. The person should have the Experience in solving complex batch processing and should be very familiar with Oracle environments. The role will require that the person collaborates with other teams (Oracle Engineering etc) to ensure that the Oracle batches are meeting daily SLAs and any issues in that process are resolved in a timely manner. Reengineer Oracle Batches with Oracle and TD Engineers to stabilise and optimize the platform.

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform:

Responsible for ensuring that the daily batches are running properly and the batch SLAs are being met.

Escalate and work with the Oracle engineers for issues and follow through to resolution.

Responsible to lead the team to constantly automate manual tasks and improving the various processes around the batch including ensuring the Runbooks and other supporting documentation are constantly updated.

Responsible for ensuring DR documentation is up to date and DR tests are planned and conducted as required.

Responsible for planning and delivering infrastructure patches

Work with the global teams and Oracle to automate various aspects of the batch including adding validation at every layer to ensure that any failures are detected early and fail fast.

On incidents you will be responsible for managing the bridge and coordinating the response around any incidents that are raised as a result of batch failure.

Responsible for creating and reporting out the weekly status of the batch and environment changes along with the KPIs.

Be responsible for tracking and managing the backlog associated with any changes that are required in the various environments to fix issues or improve processes.

Be the point of contact in the EST timezone for other L3 vendor teams that are supporting AML applications guiding and mentoring them on best practices in TD.

Ensure scheduled changes take place with proper testing, monitoring, and implementation and with little or no adverse impact to the business.

Foster an environment and culture that encourages productivity, innovation, process improvement, teamwork, and a high level of professionalism.

Identify all support related dependencies and risks and ensures mitigation/contingency plans are in place for identified risks.

Depth & Scope:

Responsible for managing multiple, broad and highly complex teams and/or projects which are diverse in scope

Sets direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals

Directs/manages large-scale applications/systems / projects across multiple product lines/businesses, involving significant scope and complexity

Directs/manages a large group (e.g., up to 50) of IT professionals

Understands strategic direction (including financials) and champions alliances to benefit the Bank, advocates for operational improvements to enhance value to the organization

Directs the development of resolutions, plans and strategies for operational advancement

Key contact internally and externally

Education & Experience:

Undergraduate degree or Technical Certificate

Graduate degree, preferred

10+ years relevant experience

Understands strategic direction (including financials) and champions alliances to benefit the Bank, advocates for operational improvements to enhance value to the organization

Directs the development of resolutions, plans and strategies for operational advancement

Key contact internally and externally

Preferred Qualifications

University degree, preferably in technology/ engineering

Demonstrated experience with leading the support of various Oracle OFSAA products and Financial Crime and Compliance Management (FCCM)  platforms

Very good understanding of how a typical Oracle AML batch works to generate alerts and be able to resolve issues arising from batches in a timely fashion

At least 12 plus years of experience with production support of  large scale enterprise grade applications preferably in Financial Services

Exposure to working with Oracle database is required

Excellent people management/ team management of geographically distributed teams

Strong interpersonal skills with demonstrated ability to forge strong relationships with key business partners, understand financial markets and regulation and apply analytics to drive commercial value

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional

International Travel – Never

Performing sedentary work – Continuous

Performing multiple tasks – Continuous

Operating standard office equipment - Continuous

Responding quickly to sounds – Occasional

Sitting – Continuous

Standing – Occasional

Walking – Occasional

Moving safely in confined spaces – Occasional

Lifting/Carrying (under 25 lbs.) – Occasional

Lifting/Carrying (over 25 lbs.) – Never

Squatting – Occasional

Bending – Occasional

Kneeling – Never

Crawling – Never

Climbing – Never

Reaching overhead – Never

Reaching forward – Occasional

Pushing – Never

Pulling – Never

Twisting – Never

Concentrating for long periods of time – Continuous

Applying common sense to deal with problems involving standardized situations – Continuous

Reading, writing and comprehending instructions – Continuous

Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.