Job Summary:

Join our HR team as a Senior Manager, HR Process Excellence & PMO, where you’ll provide strategic leadership in driving continuous improvement, governance, project visibility, and innovation across HR operations. This senior manager role oversees a team focused on process optimization, automation/AI opportunity identification, change advisory support, and maturing the HR PMO function—ensuring alignment with organizational goals while fostering a culture of efficiency and excellence.

Job Responsibilities

Strategic Leadership & Oversight:

Provide strategic oversight and leadership to the HR Process Excellence and PMO team, guiding process assessments, improvement initiatives, and project governance to enhance HR service delivery and operational efficiencyLead the maturation and operation of the HR PMO, including centralized project visibility, tracking timelines/deliverables/metrics, applying standards/tools (e.g., Smartsheet, Jira, Asana), and supporting consistent reporting—without direct responsibility for Workday configuration or business process change decisions

Process Improvement & Innovation:

Drive continuous improvement by leading the team in documenting HR processes (including comprehensive process maps and SOPs), identifying gaps, optimization opportunities, and automation/AI opportunities, developing business cases and recommendations for functional and HRIS leadership approval and implementationPromote a culture of innovation and continuous improvement, identifying opportunities to streamline processes, reduce manual efforts, and leverage automation/AI to support HR transformation and efficiency

Governance & Compliance:

Establish and maintain governance frameworks, including change advisory processes, risk assessment standards, and operational governance models, ensuring alignment with HRIS data governance and compliance standardsOversee team efforts in process documentation, analysis, and recommendation development; facilitate change advisory reviews; and ensure seamless coordination of project portfoliosCollaboration & Team Development:Collaborate with HR leaders, cross-functional stakeholders, IT, and business partners to align priorities, facilitate communication, support change management/adoption efforts, and contribute to data-driven insights for initiative planningFoster a high-performance team environment through mentorship, professional development, resource allocation, and performance managementMonitor key metrics, report on progress/impact to senior leadership, and drive ongoing enhancements to PMO, governance, and process excellence practices

Experience

7+ years of progressive experience in HR operations, process improvement, project management, PMO support, or governance roles, including at least 5 years in a leadership/management capacity overseeing teams or multiple functionsProven expertise in continuous improvement methodologies (e.g., Lean Six Sigma), process mapping/documentation tools (e.g., Visio, Lucidchart), and project management toolsStrong background in driving process optimization, governance, and development of automation/AI business cases in an HR or shared services environmentExperience maturing PMO functions, establishing governance/change advisory processes, and partnering on automation/AI enablement initiatives highly desiredFamiliarity with HR systems (e.g., Workday) and compliance requirements

Knowledge, Skills and Abilities

Strategic LeadershipAnalytical & Problem SolvingChange ManagementCommunication & InfluenceTeam LeadershipPlanning & ExecutionInnovation Mindset

Supervisor Responsibilities:

This role is a Leader of People role and will manage a team with two or more full-time employees 

Education

Bachelor’s degree in Business, HR, Project Management, or a related field preferred, or equivalent combination of education and relevant work experience

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to typical risks of injury in an office environment. Duties include a typical office setting including extensive computer work, sitting or standing.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must adhere to the company’s Code of Conduct and all other policies.

Safety Requirements:

Follows all departmental and company safety policies and programs.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Wayne-Sanderson does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.

 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.