Multi-Channel and Commerce Fulfillment team is seeking a Sr. Mgr, Account Management to lead a team of people managers supporting strategic sellers, enterprise partners, and B2B customers utilizing Amazon’s fulfillment and supply chain services. This leader will own the end-to-end account management strategy, driving customer success, operational performance, and scalable growth across MCCF offerings including AWD/MCD, Multi-Channel Fulfillment, Buy with Prime, and fully managed supply chain services. This role requires strong people leadership, operational judgment, and the ability to influence across highly matrixed organizations. You will work backwards from the customer while balancing Amazon’s commitment to efficiency, automation, and operational excellence.

Key job responsibilities
- Org-Level Leadership & Talent Strategy-Lead, develop, and hold accountable managers and senior leaders, ensuring consistent performance and leadership bar and establish mechanisms for goal-setting, performance management, succession planning, and leadership development.
- Customer Strategy & Business Ownership- Own topline growth, retention, and long-term customer value across the segment.
- Operational & Financial Accountability-Partner with Fulfillment, Transportation, Network Planning, Finance, and Tech leadership to balance customer experience, cost-to-serve, and network efficiency.
- Mechanisms, Metrics & Scale- Define and own org-level KPIs including customer satisfaction, delivery performance, inventory health, revenue growth, and margin impact and drive standardization and automation across account management processes while preserving flexibility for strategic customers.
- Strategic Influence & Product Leadership- Represent the voice of the customer in product and roadmap decisions by influencing senior leaders on supply chain strategy, service innovation, and investment priorities. Think big about the future of supply chain management and Amazon’s role in owning more of the value chain.


About the team
Our vision is to make every merchant wildly successful, wherever they sell, using Amazon-powered solutions. Our two biggest solutions are Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF). BwP is a new way to extend Prime shopping benefits—including fast, free shipping, a seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members.
For over 20 years, Amazon been empowering small and medium-sized businesses with opportunities to grow. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their business—whether on Amazon or beyond.
MCF aims to enable organizations across the world with reliable, cost effective, and flexible end-to-end eCommerce fulfillment solutions in order to help them scale, succeed, and offer best in class experiences to their customers.