Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Senior Manager of IT Application Development will be pivotal in leading a team dedicated to developing innovative solutions for our PSS (Passenger Service System) Order Management team. This position will drive technological advancements and shape our companys future amid ongoing transformations.

Leadership and Team ManagementLead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learningProvide strategic direction and oversight to ensure the successful execution of programs, resource management, and day-to-day operationsEstablish goals for the team and individuals, including performance reviews and career and performance plansPlan for short and long-term resource needs (internally and externally) to ensure the right number of resources and skills are available to meet project goals and deadlinesStrategic leadership, cross-cultural competence, and operational management across multiple countries and time zones.Communication and Stakeholder ManagementEngage, collaborate, and partner with technical and business stakeholders to understand business requirements and user expectations and lead the development of solutions that meet functional and technical requirementsCollaborate with Uniteds business and IT leadership teams and product subject matter experts to establish the products long-term vision, goals, and strategyDevelop multi-year product development strategies and tactical plansShare knowledge and work together to generate innovative solutions to problemsAlign with business partners on delivery success criteria and ensure technology solutions follow architectural standardsProvide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning reviewFoster open communication within the IT team and across departments to ensure alignment and the successful delivery of cross-functional initiativesBudgeting and Resource ManagementDevelop and manage the program budget, ensuring efficient resource allocation to support strategic initiatives and operational needTrack and report on key performance metrics, making data-driving decisions to improve the efficiency and effectiveness of the teamStrategic IT Planning and ExecutionEvaluate, implement, and manage SaaS-based solutions and develop in-house cloud-based solutionsPCI Compliance: Proven experience in implementing and maintaining PCI compliance for enterprise applicationsResponsible for escalating, assisting, and following up on resolving issues related to the delivery of technology solutionsEnsure that Agile methodologies are implemented following best practices and that continuous improvements are made as neededEnsure compliance with code scanning and other security protocols during development and releaseFoster collaboration across many teams in DT and business, to develop strategy for integration and orchestration of other GEN AI tools to accelerate project delivery.

Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Senior Manager of IT Application Development will be pivotal in leading a team dedicated to developing innovative solutions for our PSS (Passenger Service System) Order Management team. This position will drive technological advancements and shape our companys future amid ongoing transformations.

Leadership and Team ManagementLead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learningProvide strategic direction and oversight to ensure the successful execution of programs, resource management, and day-to-day operationsEstablish goals for the team and individuals, including performance reviews and career and performance plansPlan for short and long-term resource needs (internally and externally) to ensure the right number of resources and skills are available to meet project goals and deadlinesStrategic leadership, cross-cultural competence, and operational management across multiple countries and time zones.Communication and Stakeholder ManagementEngage, collaborate, and partner with technical and business stakeholders to understand business requirements and user expectations and lead the development of solutions that meet functional and technical requirementsCollaborate with Uniteds business and IT leadership teams and product subject matter experts to establish the products long-term vision, goals, and strategyDevelop multi-year product development strategies and tactical plansShare knowledge and work together to generate innovative solutions to problemsAlign with business partners on delivery success criteria and ensure technology solutions follow architectural standardsProvide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning reviewFoster open communication within the IT team and across departments to ensure alignment and the successful delivery of cross-functional initiativesBudgeting and Resource ManagementDevelop and manage the program budget, ensuring efficient resource allocation to support strategic initiatives and operational needTrack and report on key performance metrics, making data-driving decisions to improve the efficiency and effectiveness of the teamStrategic IT Planning and ExecutionEvaluate, implement, and manage SaaS-based solutions and develop in-house cloud-based solutionsPCI Compliance: Proven experience in implementing and maintaining PCI compliance for enterprise applicationsResponsible for escalating, assisting, and following up on resolving issues related to the delivery of technology solutionsEnsure that Agile methodologies are implemented following best practices and that continuous improvements are made as neededEnsure compliance with code scanning and other security protocols during development and releaseFoster collaboration across many teams in DT and business, to develop strategy for integration and orchestration of other GEN AI tools to accelerate project delivery.

What’s needed to succeed (Minimum Qualifications):

Bachelors degreeInformation Systems, Computer Science, Engineering, Business Administration, or related field preferred7 years of relevant experienceProven experience leading and developing IT teams, with a strong focus on leadership, mentorship, peer collaboration, and team developmentExperience building applications using AWS cloud as massive scaleLeadership experience managing multiple cross-functional teams or projects and influencing senior-level management and key stakeholdersExpertise in application architecture, cloud-native design, API management, microservices, and modern development frameworks (e.g., REACT, .NET, JavaScript).A mindset for continuous learning and staying updated on industry trends, emerging technologies, and best practicesAdvanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processesWell-versed in Agile development and requirements management processesProven ability to influence senior leaders, shape technical strategy, and drive delivery outcomes.Excellent communication skills to effectively liaise with technical teams and business leaders.Ability to build strong relationships with internal and external partners, vendors, and service providers.

Collaboration skills to work across different departments and foster a team-oriented environment.

What will help you propel from the pack (Preferred Qualifications):

Masters degreeUnderstanding of system architecture principles, including the ability to design scalable and reliable solutionsSHARES and/or TPF experienceUnderstanding of spec-driven development methodology

What’s needed to succeed (Minimum Qualifications):

Bachelors degreeInformation Systems, Computer Science, Engineering, Business Administration, or related field preferred7 years of relevant experienceProven experience leading and developing IT teams, with a strong focus on leadership, mentorship, peer collaboration, and team developmentExperience building applications using AWS cloud as massive scaleLeadership experience managing multiple cross-functional teams or projects and influencing senior-level management and key stakeholdersExpertise in application architecture, cloud-native design, API management, microservices, and modern development frameworks (e.g., REACT, .NET, JavaScript).A mindset for continuous learning and staying updated on industry trends, emerging technologies, and best practicesAdvanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processesWell-versed in Agile development and requirements management processesProven ability to influence senior leaders, shape technical strategy, and drive delivery outcomes.Excellent communication skills to effectively liaise with technical teams and business leaders.Ability to build strong relationships with internal and external partners, vendors, and service providers.

Collaboration skills to work across different departments and foster a team-oriented environment.

What will help you propel from the pack (Preferred Qualifications):

Masters degreeUnderstanding of system architecture principles, including the ability to design scalable and reliable solutionsSHARES and/or TPF experienceUnderstanding of spec-driven development methodology