This employee is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the business. Responsible for facilitating business process improvement activities designed to drive
revenue, operational excellence, and best practice in key aspects of the business Improves the real result of key performance indicators JOB FUNCTIONS Serves as an internal consulting leader to improve profitability and customer experience Proactively identifies opportunities, scope, launches, and executes projects to capture the opportunities Designs, implements, and monitors internal controls and procedures to ensure the accuracy, completeness, and integrity of transactions and data Analyzes large datasets to identify trends, anomalies, and variances from expected revenue, preparing detailed reports and actionable insights for senior leadership Partners with various departments, including Billing, IT, Sales, Operations, and Compliance to streamline processes, troubleshoot, and aligning practices Leads, coaches, and develops a team of professionals and creates training programs for staff on revenue assurance protocols Works collaboratively with business leaders to lead/develop a continuous improvement culture Supports and challenges the status-quo in direction setting, prioritization, and delivery of activities Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.) Actively designs, deploys, and implements best practices and standardized processes builds and delivers training materials to support these standard processes Conceptualizes and develops technology and applications to support operational improvements and workflow Runs self-directed improvement projects delivering value to the organization