Job Title:

Sr Implementation Specialist

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. 

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

JOB SUMMARY

We are seeking a skilled professional to lead the implementation of Smartsheet across multiple industries and client use cases. In this role, you will collaborate with stakeholders, design and implement solutions, and drive customer success by enhancing the value derived from the platform. Your expertise will guide customers through scalable, efficient solutions, while mentoring teams and ensuring continuous adoption and growth.

Responsibilities:

Lead 12-15 concurrent engagements to implement Smartsheet for a variety of clients, ensuring maximum value from the platform.

Collaborate with customer stakeholders to manage timelines, scope, and change requests.

Design, demonstrate, and build Smartsheet solutions that align with new and existing business needs.

Maintain deep technical knowledge of Smartsheet and its premium products.

Identify opportunities for product and service expansion with customers.

Act as an advisor on best practices and capabilities of Smartsheet across industries.

Meet or exceed key performance indicator (KPI) targets.

Implement packaged solutions from the Services Catalog efficiently.

Recommend scalable solutions to propel the customer along their Customer Journey.

Act as a mentor to foster team growth and improve customer adoption.

Manage customer relationships, overcoming potential blockers proactively.

Continuously refine soft skills and leadership techniques in customer engagement.

Perform other tasks as assigned.

Qualifications:

Bachelor's degree or equivalent experience (minimum 3-5 years).

Hands-on experience in the configuration, customization, and implementation of SaaS applications.

Strong Project Management skills: timeline management, scope management, and execution.

Proficiency in spreadsheet formulas (Excel, Google Sheets, Smartsheet) and logic.

Experience collaborating with customers to translate business requirements into SaaS-based solutions.

Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.

Proven experience in problem solving and risk resolution.

Self-motivated, detail-oriented, and a team player with the ability to meet deadlines and foster collaboration.

Strong relationship-building skills, able to communicate effectively and manage customer expectations.

Passion for working with web-based technologies, with an in-depth understanding of Smartsheet's benefits and use cases.

Ability to thrive in a fast-paced, dynamic environment, adjusting quickly between clients and use cases.

Experience with business process optimization.

Knowledge of Agile project management methodologies and/or software development lifecycle.

Experience in Management or Technology Consulting.

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

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