Job Summary:

The Senior Director of Field Communications and Workforce Management will lead the strategy and execution of all field communications, partnering across the organization to align initiatives between SC and field operations. This role serves as a key business owner for the Workforce Management implementation project from early development to ongoing training and enhancements. The Sr. Director organizes, prepares and leads cross-functional meetings as needed, and manages direct report(s) to ensure alignment and operational excellence.

Essential Functions:

Lead Field Communication StrategyDefine and execute the overall strategy for field communications in partnership with the VP of Operations.Ensure messaging aligns with organizational priorities and brand standards.Approve and Oversee Communication DeliverablesReview and approve all field communications and the monthly Field Playbook.Maintain quality, clarity, and timeliness of content.Serve as Business Owner for Workforce Management (WFM) ImplementationDrive WFM project from initial development through deployment.Oversee ongoing training, adoption, and system enhancements.Partner Across the OrganizationCollaborate with SC and field leadership to align strategies and initiatives.Facilitate cross-functional communication and decision-making.Lead and Organize Cross-Functional MeetingsPrepare agendas, materials, and presentations for key meetings.Ensure follow-up actions are documented and executed.Manage and Develop Direct ReportsProvide coaching, feedback, and performance management.Foster a culture of collaboration and accountability.Monitor and Improve Communication EffectivenessAnalyze feedback and engagement metrics to optimize communication strategies.Implement improvements based on insights and best practices.Ensure Compliance and ConsistencyMaintain adherence to organizational standards and policies in all communications.Establish and enforce templates and guidelines.Oversee Content Calendar and Delivery TimelinesManage scheduling for communication deliverables and WFM milestones.Coordinate timing with business priorities and field needs.Provide Executive-Level Reporting and InsightsPrepare summaries and updates for senior leadership on communication and WFM progress.Recommend strategic adjustments based on data and trends.

Supervisory Responsibilities:

Yes, 1 Direct Report

 

Minimum Job Qualifications:

Bachelor’s Degree preferredMinimum 10-12 years’ experience in directly overseeing field communications and working with a Workforce Management solution (preferred UKG).Willingness to travel to our Corporate Office in Novi, MI a minimum of 1 time per month.

 

Other Skills and Abilities Qualifications:

Excellent customer service skills with both internal and external customers.Capable of working with frequent interruptions and changing priorities.Effective communication skills, written, verbal and interpersonal.Proficient time management, organizational skills and ability to meet established deadlines.

 

Compensation and Benefits:

Compensation based on position, education and experience. Bi-weekly paid. Base salary range: $180-200k /yrThis position is eligible for our Support Central bonus program which is based on annual achievement of company performance.

Health and Wellness Benefits: 

Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company.

Employee perks/discounts: 

Education assistance including tuition reimbursement Childcare discount available to all employeesCorporate partner DiscountsThis position is eligible for paid time off.  All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan.  This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act.Applications accepted through 1/30/2026.