Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

TheSenior Designer – UXwill play a key role on United’s Customer UX team, leading the craft of interaction design in mission-based teams and elevating the quality of digital experiences across the travel journey. This role is responsible for designing intuitive, usable, and visually excellent interactions; shaping cohesive omnichannel experiences; and contributing to United’s design system to ensure consistency and craft across platforms.

We’re looking for an empathetic, curious, and craft-driven designer who excels at problem-solving, cares deeply about usability, and delivers thoughtful, high-fidelity design work in a collaborative environment.

Key responsibilities:

· Craft intuitive, usable, and visually excellent interactions:Design interaction models that balance clarity, usability, and visual refinement, enabling users to navigate confidently across products and touchpoints.

· Design inclusive, cohesive omnichannel experiences:Ensure interaction patterns, visual language, and behaviors remain consistent and seamless across platforms, devices, and channels to support a unified end-to-end experience.

· Define interaction and motion patterns:Establish how interfaces behave — from micro-interactions to complex flows — using motion, hierarchy, and visual cues to enhance comprehension, feedback, and overall usability.

· Prototype to explore, communicate, and validate:Build high-fidelity prototypes, interaction studies, and storyboards that bring behavior and visual design to life, supporting rapid usability testing and alignment with partners.

· Elevate product quality through cross-functional collaboration:Work closely with product designers, engineers, and marketing to ensure interaction, usability, and visual design come together seamlessly in production.

· Contribute to the design system:Work with Atmos team to not only use, but also contribute visual patterns, and motion principles that promote usability, accessibility, consistency, and world-class design craft across the ecosystem.

Uniteds Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

TheSenior Designer – UXwill play a key role on United’s Customer UX team, leading the craft of interaction design in mission-based teams and elevating the quality of digital experiences across the travel journey. This role is responsible for designing intuitive, usable, and visually excellent interactions; shaping cohesive omnichannel experiences; and contributing to United’s design system to ensure consistency and craft across platforms.

We’re looking for an empathetic, curious, and craft-driven designer who excels at problem-solving, cares deeply about usability, and delivers thoughtful, high-fidelity design work in a collaborative environment.

Key responsibilities:

· Craft intuitive, usable, and visually excellent interactions:Design interaction models that balance clarity, usability, and visual refinement, enabling users to navigate confidently across products and touchpoints.

· Design inclusive, cohesive omnichannel experiences:Ensure interaction patterns, visual language, and behaviors remain consistent and seamless across platforms, devices, and channels to support a unified end-to-end experience.

· Define interaction and motion patterns:Establish how interfaces behave — from micro-interactions to complex flows — using motion, hierarchy, and visual cues to enhance comprehension, feedback, and overall usability.

· Prototype to explore, communicate, and validate:Build high-fidelity prototypes, interaction studies, and storyboards that bring behavior and visual design to life, supporting rapid usability testing and alignment with partners.

· Elevate product quality through cross-functional collaboration:Work closely with product designers, engineers, and marketing to ensure interaction, usability, and visual design come together seamlessly in production.

· Contribute to the design system:Work with Atmos team to not only use, but also contribute visual patterns, and motion principles that promote usability, accessibility, consistency, and world-class design craft across the ecosystem.

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelors degree is manditory4 years of experience in UI/UX designPortfolio with case studies showing process, decisions, and business or customer impactAbreast of emerging UI trends, tools, and technologiesProficiency using digital design and prototyping tools (Figma, Adobe Creative Cloud, etc.)Experience applying WCAG accessibility standards to designsProven effectiveness in working as a member in cross-functional teams which include business analysts, designers, researchers, developers, and product ownersExperience with Agile and/or lean philosophy and methodsDesign experience for both web and mobile platformsA user-centered approach in design perspective and practiceExcellent verbal and written communication skillsPositive attitude and be able to work effectively in a teamAbility to manage multiple efforts and adapt to changing priorities, while maintaining high attention to detailAbility to solve problems creatively and effectively

What will help you propel from the pack (Preferred Qualifications):

Bachelor’s degree in a relevant field (Human-Computer Interaction, information design, communications, Computer Systems, Visual Design or related disciplines)Airline experienceExpertise in design principles, visual systems, and best practices, including layout, typography, and color theoryFamiliarity with front-end technologies and development patterns across iOS and Android

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelors degree is manditory4 years of experience in UI/UX designPortfolio with case studies showing process, decisions, and business or customer impactAbreast of emerging UI trends, tools, and technologiesProficiency using digital design and prototyping tools (Figma, Adobe Creative Cloud, etc.)Experience applying WCAG accessibility standards to designsProven effectiveness in working as a member in cross-functional teams which include business analysts, designers, researchers, developers, and product ownersExperience with Agile and/or lean philosophy and methodsDesign experience for both web and mobile platformsA user-centered approach in design perspective and practiceExcellent verbal and written communication skillsPositive attitude and be able to work effectively in a teamAbility to manage multiple efforts and adapt to changing priorities, while maintaining high attention to detailAbility to solve problems creatively and effectively

What will help you propel from the pack (Preferred Qualifications):

Bachelor’s degree in a relevant field (Human-Computer Interaction, information design, communications, Computer Systems, Visual Design or related disciplines)Airline experienceExpertise in design principles, visual systems, and best practices, including layout, typography, and color theoryFamiliarity with front-end technologies and development patterns across iOS and Android