This employee is responsible for design, deployment, management, and support of the Citrix XenApp & server and VDIenvironments. This includes a robust and continually evolving set of Citrix solutions used to run critical 24/7 business systems on a variety of computing devices. Extensive experience in designing, implementing, managing, and optimizing Citrix and related infrastructure is critical to the success of this role Expert knowledge of XenApp, XenDesktop, Provisioning Services, VMWare (or HyperV/XenServer), Windows/Citrix Profile Management, Windows Server OS (2016-2022), PowerShell, Active Directory, and Group Policy are key to this role Required to work with IT teams, project managers, IT architects, vendors, and business leaders to design and architect hosted computing solutions to meet demanding clinical workflows in diverse hospital environments JOB FUNCTIONS Assists in design, deployment, and Support of Citrix solutions Monitors and resolves incident tickets ensuring prompt and effective solutions and closure Effectively triages incidents when necessary in accordance to IT procedures Ensures appropriate monitoring tools are in place and properly utilized to ensure the integrity and stability of the Enterprise Citrix environment Works with other Lincare support teams as appropriate for support and troubleshooting of issues pertaining to the Citrix enterprise environment Continually works to standardize and document existing procedures Provides training and documentation to the HelpDesk on resolution skills to provide first call resolution where possible Assesses and interprets business needs and requirements Develops and monitors metrics to ensure support SLAs are met Provides escalation path for users with issues and researches outstanding issues Participates in the development and implementation of policies and procedures to improve process and workflow for the technicians Proactively works to improve customer experience and departmental performance Promotes network and system standards and ensures adherence to existing and new standards and best practices Helps create documentation, procedural, and otherwise regarding Citrix responsibilities Continues to improve Citrix operations via new ideas and methods Participates in the development, planning, and execution of large Citrix and other IT projects Submits timely status reports to senior leadership and other project stakeholders as required Works with minimal guidance, seekS guidance on only the most complex tasks Mentors and provides guidance to junior members of the technical support team Conforms to all departmental and enterprise standards, policies, and procedures Maintains a flexible schedule in accordance with the needs of the department Develops an understanding and awareness of the enterprise, including its objectives, design, strategies, departmental initiatives, staffing, and the roles of key players in the organization Contributes to short and longterm organizational planning and strategy as a member of the Citrix team Installs/builds, configures, administers, and decommissions Citrix infrastructure systems, including upgrades, patching, image lifecycle management, for application delivery Creates and maintains technical documentation and diagrams specific to the Citrix ecosystem, including infrastructure topology, policy configurations, and automation workflows