**Job Description** Responsible for completing process performance measurement analytics and trending analysis. Compile recommendations for process and system improvements based on operational and financial performance metrics, and lead process improvement projects end-to-end for business areas. **What You'll Do** Business and Strategic Planning + Champion Value Stream mindset and implementation to support achievement of organizational goals and solve complex business problems. + Leverage strong understanding of the corporate strategy and business landscape to identify Enterprise and Value Stream level opportunities for the continuous improvement portfolio. + Develop and maintain strategic working relationships with business leaders. + Partner with Leaders to create the departmental improvement plan, based on segment priorities and goals. + Facilitate change management work to support business and process improvements and overall departmental/divisional effectiveness. Project/Initiative Management + Independently identify and manage initiatives of significant scope and complexity. + Lead and coordinate work for projects or initiatives for the division as assigned.  Possible duties could include: + Evaluation of potential opportunities and recommendations to reduce costs/improve efficiencies + Review and evaluation of best or next practice opportunities for potential adoption + Develop recommendations based on important industry literature and ensure leadership is briefed on current and emerging issues of importance to the organization. + Serve as lead on engagements with external entities (i.e. consultants) and coordinate data gathering, and research efforts based on the direction of leadership. + Manage tracking of initiatives/projects for the division and independently create presentations of initiative/project progress for varied audiences, which may include ELT and Senior Leadership. Data Analysis/Reporting + Provide insights to leadership based on data analysis, research, external/internal experience, and benchmarking to facilitate decision making and actively manage operations. + Lead the consolidation and standardization of data analysis and reporting for relevant business operations. + Provide analysis and insights for proposed strategic initiatives by leveraging unique perspective on the end-to-end operations of the segment and/or division. + Track and evaluate goal progress, including data collection and analysis of key performance metrics (KPIs). Business Partnerships + Improve and strengthen business partnerships and stakeholder relationships for the department/division through focus on proactive communications, relationship building, and process improvements + Coordinate and manage vendor relationships as required by business operations’ needs. **What You Bring** + Bachelor's degree or advanced degree (where required) + 5+ years of experience in related field. + In lieu of degree, 7+ years of experience in related field. **Bonus Points** + Lean Six Sigma Certified + Project Management experience + Data Analytics experience + Ability to collaborate and work seamlessly across teams. + Ability to translate the data into usable insights for various audiences. **What** **You’ll** **Get** + The opportunity to work at thecutting edgeof health care delivery with a teamthat’sdeeply invested in the community  + Work-life balance, flexibility, and the autonomy to dogreat work   + Medical, dental, and vision coverage along withnumeroushealth and wellness programs   + Parental leave and support plus adoption and surrogacyassistance   + Career development programs and tuition reimbursement for continued education   + 401k match including an annual company contribution   + Learn more (https://careers.bluecrossnc.com/global/en/benefits)    **Salary Range** At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. _*Based on annual corporate goal achievement and individual performance._ $89,174.00 - $142,679.00 **Skills** Business Operation Management, Change Management, Client Vendor Relationship, Operations Management, Organizational Strategic Planning, Partnership Strategy, People Management, Process Improvements, Staffing Operations, Strategic Consulting **About Us** It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians. Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives. **Authorization to Work in the United States** We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español. **Request Accommodations** Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at HR.Staffing@bcbsnc.com . **For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two:** Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming