Description

Citizens’ Consumer Deposits team is seeking a Business Analyst who combines strategic thinking with strong analytical skills to tackle some of the company’s most critical challenges. This role is ideal for someone passionate about leveraging data to drive actionable insights, influence decision-making, and shape innovative customer experiences.

Key Responsibilities

Data Analysis & Insights

Develop deep expertise in customer and business data, as well as underlying processes, to uncover opportunities and inform strategic decisions.Use data to identify business challenges and opportunities through advanced analytics, leading the development of strategic and tactical recommendations.Drive analyses & targeted insights to inform the design and development of new customer experiences and go-to-market strategies.Accelerate insights delivery by automating routine analytical processes for faster responses to foundational business questions.

Performance Measurement & Optimization

Define and track key performance indicators (KPIs) to measure progress, highlight opportunities, and influence decision-making across teams.Shape test-and-learn agendas by recommending optimal test designs, measurement strategies, and optimization approaches.

Strategy & Business Planning

Build business cases for new initiatives, articulating potential benefits, risks, and prioritization considerations.Manage competing priorities across projects and programs, balancing short-term deliverables with long-term objectives.

Cross-Functional Collaboration & Communication

Partner across departments—including Data, Finance, Operations, Marketing, and Modeling—to improve quality, volume, service, and profitability.Communicate insights effectively, translating complex analyses into clear, compelling stories tailored to diverse audiences.Champion Agile principles to support Citizens’ operating model.

Qualifications & Preferred SkillsBachelor’s degree (Master’s or MBA preferred) in Business or a quantitative field such as Finance, Economics, Statistics, Analytics, Data Science, Math, Engineering, or Physical Sciences3+ years of experience in business analysis, including turning ambiguous business problems and raw data into useful insights by applying critical thinking and data programming skillsProficient in SQL; Python experience strongly preferredA solid understanding of statistical models and machine learning methods and algorithmsA strong sense of intellectual curiosity and ability to thrive and deliver value in an entrepreneurial working environmentStrong conceptual thinking skills and a strong quantitative orientation Excellent written and oral communication credentials, coupled with ability to influence and drive agreement through interpersonal skill and ability to compellingly organize facts Ability to work in a high-performance professional environment, with quick turn-around and evolving priorities, including flexibility to take on new roles and responsibilities as neededCommitment to intellectual rigor and observance of compliance and data privacy controlsA disciplined approach to making decisions, problem solving and setting expectations based on analyticsExperience working with financial or demographic datasets (preferred)Experience in consulting (preferred)

Hours & Work Schedule

Hours per Week: 40Work Schedule: Monday - FridayHybrid: 4 days per week on site from a Citizens corporate hub. 1 day remote

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.