Support hours: Predominantly US business hours.
Roles and Responsibilities: Acting as a Tier T1.5/2 for GCSC Teams. 1st responders supporting AT&T GCSC strategic services like Flexware, SDWAN OTT. Expertise in Performing network triage. Knowledge of different types of transport/Circuits - AVPN, AIA, BB, LTE. Managing the process of Service restoral and break/fix functions. Scope includes Analyze and escalate. Prioritizing and analyzing the events in the network. Engage the right group for software or hardware resources when unavailable or when there is degradation in performance impacting business processes. Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action. Ticket Management. Work with internal support groups and recommend diagnostic tests based on the degree of service impairment. Access provider management and associated escalations. Negotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans. Escalate tickets according to process based on the established intervals. Technical Skills: Minimum 2-3 years of relevant experience in telecommunications & managed network infrastructure industry. More than 1 year of working experience, preferably on customer services interfacing with clients. 1-2 years of hands-on experience on Networking / IT infrastructure as an engineer (any of the one listed WAN, LAN, Voice, IT infrastructure, Hosting, Servers, Firewall, NOC etc). Good knowledge on SDN/SDWAN Viptela, Velocloud, Silverpeak or 128T. Excellent knowledge of WAN, LAN & Voice technologies to manage the IT operations. Good knowledge on various Router, Switches, Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc. Strong understanding of Voice, Data and IP networks is required. Professional Skills: Strong understanding of Voice, Data and IP networks is required. Excellent communication skills (verbal & written, technical & interpersonal). Excellent problem-solving skills. Highly skilled in the use of PC systems and applications. Ability to work well under pressure, set priorities and make well-considered decisions. Drive, enthusiasm, initiative, commitment and self-motivation.Years of Experience: 2 yrs
Education: BE/B.TECH CCNA/CCNP certified
Weekly Hours: 40
Time Type: Regular
Location: Hyderabad, Andhra Pradesh, India
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID: R-73111
Date posted: 07/21/2025
Locations: Hyderabad, India