Job Description:

Support hours : Predominantly US business hours.

Roles and Responsibilities:

Acting as a Tier T1.5/2 for GCSC Teams.1st responders supporting AT&T GCSC strategic services like Flexware, SDWAN OTTPredominantly US business hours.Expertise in Performing network triageKnowledge of different types of transport/Circuits -AVPN,AIA,BB,LTEManaging the process of Service restoral and break/fix functions Scope include – Analyze and escalatePrioritizing and analyzing the events in the networkEngage right group  for software or hardware resources when unavailable or when there is degradation in performance impacting business processes.Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action.Ticket ManagementWork with internal support groups and recommend diagnostic tests based on degree of service impairmentAccess provider management and associated escalationsNegotiate and coordinate with other support centers (i.e. external organizations and internal and external business partners) for sectionalization and testing plans.Escalate ticket according to process based on the established intervals. 

Technical Skills:-

Minimum 2-3 years of relevant experience in telecommunications & managed network infrastructure industryMore than 1 years of working experience, preferably on customer services interfacing with clients.1-2 years of hands on experience on Networking / IT infrastructure as an engineer (any of the one listed – WAN, LAN, Voice, IT infrastructure, Hosting, Servers, Firewall, NOC etc)Good knowledge on SDN/SDWAN – Viptela, Velocloud, Silverpeak or 128TExcellent knowledge of WAN, LAN & Voice technologies to manage the IT operationsGood knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etcStrong understanding of Voice, Data and IP networks is required.

Professional Skills:-

Strong understanding of Voice, Data and IP networks is required.Excellent communication skills (verbal & written, technical & interpersonal) Excellent problem-solving skills Highly skilled in the use of PC systems and applications Ability to work well under pressure, set priorities and make well-considered decisions Drive, enthusiasm, initiative, commitment and self-motivation

Years of Experience : 2+yrs

Education : BE/B.TECH  + CCNA/CCNP certified

Weekly Hours:

40

Time Type:

Regular

Location:

Hyderabad, Andhra Pradesh, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-73111 Date posted 07/21/2025