Support Center - Irving

The Senior Associate, Marketplace Growth, will be responsible for driving sales and increasing the visibility of marketplace products. In this role, you will work closely with the Business Development and Account Management Teams to help sellers grow sales. You will develop a deep understanding of the marketplace assortment, including categories and product types, where we have strong coverage. You will work cross-functionally with Marketing and Site Merchandising to serve as an internal advocate for marketplace products and ensure they are considered for on-site placements. Success in this role requires an ownership mentality and the ability to curate the on-site assortment comfortably.

To succeed in this role, you must have strong organizational skills—you will be deciding what to promote out of a catalog of over 1.5 million products (and counting). You should be excited to roll up your sleeves and dive into sales data, product lists, and category reports to understand the marketplace business and identify the most compelling assortment. You will need to be able to push for placements on-site and in marketing materials and work collaboratively with internal teams to make those placements happen. You will be responsible for owning the internal marketing and site merchandising calendar for the marketplace team, and you will interface with your colleagues to ensure the right assortment is in the right place at the right time.

If you are a creative problem-solver who gets excited about curation and putting content in front of customers, this is the role for you.

Major Activities

Collaborating with the Site Merchandising team to identify strong assortment to feature on site.Providing catalog insights to Marketing to support campaigns.Monitoring sales performance to report on the impact of placements.Owning the assortment and ensuring it is in the best shape possible, including removing inappropriate SKUs, advising sellers on improving subpar SKUs, and determining where we need to source more assortment.Providing SKU lists to internal partners who want to learn more about the marketplace assortment on-site.Conducting data analytics and preparing reports on the state of the marketplace business to help identify growth opportunities.Working with Account Managers & Business Development Associates to provide actionable insights to sellers who wish to grow sales.Maintaining a “Marketing Calendar” to share with sellers so they can schedule discounts and participate in events.

Other duties as assigned

Minimum Knowledge/Skills/Abilities

Bachelor’s Degree or equivalent experienceProficiency in Microsoft Office (Word, Outlook, Excel)2-4+ years of experience in Retail, Marketing, eCommerce, Sales, Business Development, or Account ManagementExceptional verbal and written communication skillsAbility to work cross-functionally and manage expectations

Preferred Knowledge/Skills/Abilities

Preferred Education

Background in business, marketing, or a related field

Preferred Special Certifications or technical skills

Experience with Salesforce, HubSpot, or any enterprise CRM

Preferred Type of experience the job requires

Experience with retail operations and ecosystems (especially third-party marketplaces)Familiarity with Arts & Crafts product categoriesAvid online shopperExperience with internal stakeholder management up to the SVP/EVP level

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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