About this role:

The Veteran Experienced Talent (VET) Program is a 6-week direct hire program designed to connect Veterans with meaningful career opportunities. Candidates are hired as full-time employees and will receive support and coaching aimed at ensuring a smooth transition into Wells Fargo. The program includes three half-day Program Orientations led by the Military Talent Team and Learning & Development Facilitators, five weeks of two-hour networking and professional development sessions, and an assigned program Alumni mentor to ease transition, build networks, and foster camaraderie within the cohort.

If you are a problem-solver who enjoys working in a fast-paced environment, working hard to achieve a goal, learning new things, and improving yourself, the VET Program is a great fit for you. Successful candidates are team-players who work well in a collaborative environment and have strong situational analysis skills. All ranks are encouraged to apply however this program is NOT DOW SkillBridge eligible since it’s a Wells Fargo paid position.

We believe each of our employees offer something extraordinary and we consider military experience a tremendous asset to our work environment. That’s why we’re committed to hiring military veterans, veterans with disabilities, military families, and active military Reserve and National Guard personnel.

#VETProgram

Program Expectations:

Service in any branch of the United States military

Must be off active duty no later than the anticipated start date
Exceptions: terminal leave and/or traditional Guard or Reserve status. These are eligible

Wells Fargo is seeking a Senior Business Execution Administrator to be part of our Intraday Team in Consumer Lending Operations (CLO).

The Senior Business Execution Administrator will be responsible for reviewing and reporting on Call Center Workforce Data focused on frontline Consumer Lending Operations (CLO) teams.

Provide leadership and direction to WFM Administrators and providing guidance, direction, and feedback as needed

Responsible for reviewing and/or completing the accuracy of daily LOB update reports

Review Abandonment and Occupancy weekly report

Research and resolve daily Help Desk JIRA tickets regarding Workforce Management issues or updates

Assign JIRA Tickets daily

Monitor daily updates to Genesys skill base changes and update as needed

Report out on weekly Focus Group stats

Submit and/or resolve Kanban daily

Monitor daily Microsoft Teams Intraday Chats

Attend or facilitate Monthly Leadership Touch Base meetings

Update Standard Operation Procedure (SOPs) and Job Aids as needed

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

Support the operations of a specific business line

Administer programs, projects, or processes specific to the business

Perform business operations that are administrative in nature

Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation

Provide subject matter knowledge and interpretation of procedures to key business partners

Coordinate and monitor implementation and maintenance of processes, procedures, and policies

Interact with immediate Strategy and Execution colleagues on operational initiatives

Provide support for a variety of diverse support functions for multiple business groups or a specific line of business

Required Qualifications:

4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Service in any branch of the United States military

Proven experience with Alvaria Workforce Management tool

Experience with Alvaria blended Inbound/Outbound call metrics

Knowledge and understanding of call center operations

Ability to provide guidance through mentoring, training, and development

Ability to navigate and manage change in a dynamic, global environment

Strong problem-solving skills with attention to detail

Strong analytical skills, including data management

Excellent written and verbal communication skills

Ability to communicate effectively and concisely with senior level leaders

Ability to perform analysis and deliver to management calling out risk or opportunities

Build and maintain strong relationships with internal stakeholders and external partners to ensure successful project execution

Analyze current business processes and identify opportunities for improvement, optimization, and increased efficiency

Experience with Tableau reporting

Advanced experience with Microsoft Teams use of collaboration tools

Strong attention to detail and accuracy skills

Ability to work with limited direction

Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important    

Highly organized with the proven ability to handle multiple tasks simultaneously, and prioritize effectively

Job Expectations:

This position offers a hybrid work schedule

Required locations listed

Relocation assistance is not available for this position

Position is Not eligible for Visa Sponsorship

Locations:

2800 S Price Rd, Chandler, Arizona 85286

1525 W W T Harris Blvd, Charlotte, NC 28262

800 S Jordan Creek Parkway, West Des Moines, IA 50266

2150 W Pinnacle Peak Rd Phoenix, AZ 85027

401 Las Colinas Bldg A, Irving Campus, Irving, TX

4101 Wiseman Blvd, San Antonio, TX 78251

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.