UPS INTRA ASIA HUB (PHMAI), Philippines
3 days ago
SPL Call Center Representative

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Job Description:

Main responsibility is dispatching orders with the correct deadline time, parts in reserved status and alerting the concern warehouse.

Taking manual and live orders. Responsible for taking orders either via phone or email, Info will be transferred to RTM for dispatch.

Creating Commercial Invoice for international shipments.

Answer inbound and outbound calls as well as assist customers who have specific inquiries on their orders

Responsible in maintaining the On time performance report.

Responsible for any amendment on orders (i.e. Delivery address, contact details, deadline) to meet the target SLA

Will have some specific task to the Call Center like specialization of accounts/customers or added reporting modules.


Employee Type:
 

Permanent


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