Do you have an eye for details; analyze, assess and determine key issues within the context of trade business products? If yes, this is the team for you.

As a Specialty Product Associate II within the Trade & Working Capital Operations team, you will have the opportunity to manage key operational activities and promote efficiency in our processes. With your comprehensive knowledge and strong decision-making capabilities, you will play a crucial role in improving our service quality and process improvement initiatives.  You will support managers in leading efficiency into the process model by bringing in the best practices after a detailed analysis of process. 

 

Job Responsibilities:

Process transaction Standby letter of credit/Bank Guarantees – issuance, amendments & payments including compliance screening for the relevant documents. Ensure accountability that the unit complies with the JPMC risk & control policies and processes.  Training/Mentoring the team periodically to upskill the team’s knowledge.  Accountable for integrity of process, operations and associated results. Analyze the processes and identify improvement areas and suggest/execute the action plan to improve the efficiency and turnaround time.  Think through problems, manage the crisis situations through proper escalation matrix and motivate team Develops and exercises business plan, internal procedures and demonstrates an ability to lead projects, offer innovative solutions and cost efficiency opportunities Supports a wide range of stakeholders (Product, sales, client service, partner site and Tech support)  Build the effective relationships with management and internal stakeholders, also should have ability to influence them where necessary Monitor KPI/KRI on daily/weekly basis and recommend through process change wherever necessary for improvement Timely escalate the Risk/Concern items through proper escalation Matrix and drive for resolution  Monitor the Daily/Weekly/monthly activities are performed as excepted, monitor the queue through various dashboard to assign the task and get it completed within agreed timeline

 

Required qualifications, capabilities and skills:  

Minimum 12 years of Trade experience Strong business knowledge on Trade products, processes and system knowledge.  Excellent Customer Service Skills to handhold irate clients or internal stakeholders. Excellent attention to detail, and an ability to know when a deep dive approach is appropriate. Ability to drive results through a hands-on approach. Excellent verbal and written communication skills, and adept to communicate with all levels of the business and technical parts of the organization Ability to partner with demanding stakeholders, managing their expectations while developing strong working relationships with them Understanding of operational risks and related controls, audit and internal control framework Confidence to challenge, and be challenged, whilst remaining a positive ‘can-do’ outlook Commendable knowledge on Structuring/Vetting of SBLC/Guarantee Working knowledge of Uniform Customs and Practice for Documentary Credits; UCP 600, International Standby Practices: ISP98 & Guide to ICC Uniform Rules for Demand Guarantees URDG 758, Boycott regulations, and Office of Foreign Assets Control (OFAC) compliance

 

Preferred qualifications, capabilities and skills:  

Certificate for Documentary Credit Specialists (CDCS) and Certificate for Specialists in Demand Guarantees (CSDG) a plus  Strong Knowledge on SWIFT Messages types associated with Standby/Guarantee will be appreciated.