About Job CTC Undisclosed Job Location Bengaluru/ Bangalore Experience 3 - 5 yrs Description Key Responsibilities: Technical Support: Provide advanced technical support for Uverse Access services, including HSIA/DSL internet and voice. Troubleshoot and resolve complex technical issues related to Uverse Access equipment and services which includes Nokia/Alcatel 73xx shelfs. Work closely with fiber support teams to escalate and resolve issues in a timely manner. Incident Management: Monitor and manage incident tickets, ensuring timely resolution and communication with stakeholders. Perform root cause analysis for recurring issues and implement corrective actions. Collaboration: Collaborate with cross-functional teams, including Fault Management Team, Field operations, and customer support teams, to resolve technical challenges. Participate in regular team meetings and provide technical insights and updates. Documentation and Reporting: Maintain accurate and detailed documentation of troubleshooting steps and resolutions. Generate and analyze reports on common issues and trends to improve services. Continuous Improvement: Stay up-to-date with the latest Uverse Access technology and industry trends. Identify opportunities for process improvements and contribute to the development of best practices. Shift Work Requirements:

24x7 work environment willing and able to work all shifts, including weekends, nights, and holiday.

Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Minimum of 3-5 years of experience in a technical support role, preferably in the telecommunications industry. Strong knowledge of FTTx network services and related technologies. Proficient in network troubleshooting tools and methodologies. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Experience with ticketing systems and incident management processes. Preferred Qualifications: Certifications such as CCNA, CompTIA Network , or equivalent. Experience with network protocols, including TCP/IP, FTTx, and DHCP. Able to troubleshoot Layer 1 and 2 services and associated devices. Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, Karnataka, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID

R-73085

Date posted

07/01/2025

Locations

Bengaluru, India