Job Title:

Specialist I, Governance, Risk and Compliance

Job Description

Responsibilities:

Drive the highest Integrity and Ethical standards across the staff and the accounts in scope.

Provide governance to operations management team and Quality Assurance team for effective and efficient surveillance and monitoring towards pro-active security and business process non-compliance issue identification.

Collaborate with respective supporting functions/departments (IT, HR, Facility, Legal, DPO, etc.) to address relevant security issues/risks.

Participate in internal audit/assessment on regular basis based on different business process compliance management and risk control mechanisms in different accounts to ensure full compliance as per relevant standard and identify potential issues/risks.

Work closely with the operation team to get all identified non-compliance items fixed in a timely manner to drive for closure and proactively propose and deploy extra preventive controls where appropriate.

Ensure partnership with accounts management team for Proactive Compliance Risk Management – identification, assessment, risk action planning, and closures.

Coordinate and support Global Security Assessments (GSAs) - a holistic assessment (technology, HR, operations, finance, etc.) of risks being faced by delivery operations and No Notice Inspections (NNIs) conducted against the specific accounts in scope.

Ongoing evaluation and monitoring of regional and global PCI client programs and service platforms maintenance and compliance activities.

Requirements:

5 years of experience working in risk and compliance management, internal security controls, internal/external security assessment or audit, internal or cyber incident investigations.

Bachelor's degree preferred in Security or Information Technology.

Advanced English proficiency (B2+)

Experience in the BPO industry working in quality, security compliance or delivery strongly preferred.

Deep understanding of BPO Business Operation and CRM services delivery processes.

Ability to identify performance and opportunity gaps.

Process driven and an eye for detail

Demonstrable experience of driving operational implementation of risk reduction initiatives, across business units, using influencing and security skills

Solid background of key network and technical security control.

Experience with Payment Card Industry Data Security Standard (PCI DSS) and ISO certification standards and assessments beneficial.

Location:

BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements:

Time Type:

Full time

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