Specialist - Customer Care
Wabtec Corporation
Job Description
**Key missions of the position:**
Ensure ontime, accurate preparation and submission of invoices and supporting documents—as per Purchase Order (PO) terms—to Zonal Railways/Metro customers, enabling faster RNote generation and payment, while maintaining compliance with internal quality systems (IMS/IRIS) and 5S.
**Responsibilities:**
**Billing Preparation & Submission**
+ Prepare complete billing packs strictly as per PO terms (scope, quantities, rates, taxes, delivery & payment clauses).
+ Submit bills for S&T and Metro (online/offline) for all Zonal Railways within 2 days of RNote issuances for all Hosur cases; immediately inform the regional team for followup.
+ Collate and verify all required payment documentation before submission (as demanded by each Railway/Metro unit).
+ **B. Despatch Advice & Documentation Control**
+ Collect invoices and issue E-Despatch Advice to all consignees immediately after despatch.
+ Send despatch advice and paymentrelated documents for all Zonal Railways to the Customer/commercial team per specific requirements.
**C.** **Coordination on RNotes / DP Extensions**
+ Proactively follow up on RNote status and DP (Delivery Period) Extension for all despatches; maintain status and forward confirmations for records/action.
**D. Reporting & Trackers**
+ Own and update the Bill Submission – Invoice tracker.
+ Maintain and publish Pending RNote status.
+ Update IMS (and related) reports as per cadence.
+ Provide periodic MIS to Commercial/Customer Care leadership on billing throughput, pending documents, and risks.
**E. Other**
+ Perform any other duties reasonably required by the company in line with the role.
**Education :**
+ Minimum bachelors degree in Engineering or Business or Accounting (or equivalent)
**Experience :**
+ 2–5 years’ experience in commercial billing, preferably in Railways/Metro or EPC/industrial manufacturing environments.
+ Exposure to Indian Railways/Zonal Railways documentation flows (RNote, DP Extension, consignee communications) is added advantage.
**Other specifications:**
+ **Promote 5S** and sustain good housekeeping within the department.
+ Actively implement and comply with **IMS/IRIS** total quality systems and company policy requirements.
+ Ensure audit ready documentation and traceability at all times.
Additional Information
**What could you accomplish in a place that puts People First?**
At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
**Who are we?**
Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.
Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.
**Culture powers us and the possibilities.**
We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.
We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
Need accommodation? Just let us know - we’ve got you.
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