**Job Description:** Over 5 years of hands-on experience, along with relevant certifications, working across key ServiceNow modules such as ITSM, CSM, ITOM, GRC, Performance Analytics etc., and a strong experience in ServiceNow CMDB Extensive expertise in building integrations and developing Scoped/Custom applications. Bachelor’s degree in a related or relevant discipline. Solid experience in software engineering or enterprise application development, with a strong understanding of the SDLC process. Experience leading end-to-end implementations or design solutions for complex implementations. **Preferred qualifications:** ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications are required. Possession of any ServiceNow Certified Implementation Specialist (CIS) certifications is highly preferred. **Key Responsibilities** **> ServiceNow Development & Platform Customization:** - Build scalable, maintainable, scoped applications and reusable components in accordance with ServiceNow best practices and secure coding standards. - Design, implement, and maintain ServiceNow Service Catalogs, including catalog items, record producers, variables, UI policies, client scripts, and approval workflows to deliver intuitive, user-friendly service experiences. - Deliver end-to-end solutions through configuration and custom development across UI, workflows, reports, data imports, integrations, and platform scripting. **> Automation & Process Orchestration:** - Design and implement workflow automation using Flow Designer and Workflow Editor to streamline business processes. - Analyze functional and technical requirements to deliver efficient, reliable, and scalable automation solutions. **> Integrations & Data Exchange:** - Design, develop, and maintain integrations using REST, SOAP, and IntegrationHub. - Enable seamless, secure, and reliable data exchange with third-party systems and enterprise platforms. **> CMDB Design & Management:** - Enforce CMDB data quality standards, including naming conventions, classification rules, and relationship accuracy. - Identify and resolve data inconsistencies, duplicates, and gaps in the CMDB. - Identify opportunities to optimize CMDB processes, workflows, and data quality. **> Data Model & Platform Architecture:** - Experience working with the ServiceNow Common Service Data Model (CSDM) in enterprise environments. - Ensure data integrity, scalability, and alignment with enterprise architecture and governance standards. **> Performance, Quality & Optimization:** - Ensure optimal platform performance through efficient scripting, query optimization, and adherence to ServiceNow performance best practices. - Identify performance bottlenecks and recommend continuous improvements **> Collaboration, Governance & Delivery:** - Partner with business stakeholders, architects, and cross-functional teams to analyze requirements and deliver high-quality solutions across the development lifecycle. - Communicate clearly with both technical and non-technical audiences to ensure alignment, transparency, and timely delivery. - Contribute to platform governance by defining and maintaining development standards, best practices, documentation, and support procedures. **Key Skills:** - Deep expertise in ServiceNow platform architecture, development, and administration, including ITSM, CMDB, Service Portal, CSDM, and enterprise-scale custom applications. - Advanced JavaScript and ServiceNow scripting capabilities, with strong command of design patterns, performance optimization, and secure coding standards. - Strong experience in workflow automation and orchestration, leveraging Flow Designer, Workflow Editor, and IntegrationHub ETL to deliver scalable business solutions. - Extensive experience designing and governing integrations using REST and SOAP, including complex data flows and third-party system integrations. - Strong understanding of CMDB strategy and governance, including data quality, CI lifecycle management, and CSDM alignment in large enterprise environments. - Expertise in solution design, application architecture, and the full SDLC, from requirements analysis and technical design through testing, deployment, and support. - Strong background in UI and user experience design, ensuring intuitive, user-focused ServiceNow solutions. - Solid knowledge of process management, information security, and platform governance, with the ability to align solutions to enterprise and regulatory standards. - Ability to stay current with emerging technologies and apply them pragmatically to improve platform capability and business outcomes. **Weekly Hours:** 40 **Time Type:** Regular **Location:** IND:AP:Hyderabad / Argus Bldg 4f & 5f, Sattva, Knowledge City- Adm: Argus Building, Sattva, Knowledge City It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status