Specialist –Business Operations Process
Expeditors
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 15,000 trained professionals
+ 250+ locations worldwide
+ Fortune 500
+ Globally unified systems
Job Purpose: To Deploy District Process Solutions and pursue efficiency and consistency. and increase customer and employee satisfaction and drive growth opportunities.
Key Accountabilities:
+ To take direction from District Manager, Regional Manager, Business Operations –Process.
+ Coordinate with local management to identify opportunities to improve quality, service, trade compliance, and profitability through the pursuit of efficiency and consistency.
+ Produce expected results locally in line with corporate standards through improved processes, visibility to performance, data governance, and exception management.
+ Identify and prioritize problem areas within business operations through communication with operational staff and via (observation, process mapping, timing studies, and other) process analysis methods.
+ Provide training for every employee in the art and application of the Fundamentals of Business Process, through both teaching and mentoring.
+ Monitor EXCEL standards and District Excellence metrics to and promote behaviors and processes to close the performance gap between districts.
+ Be involved and have knowledge and understanding in customer and external ISO Audits.
+ Lead and ensure progress on corrective and preventative actions within your district.
+ Work alongside the District Business Solutions (if applicable) to deliver reporting and automation to the field.
+ Present improved data and analytics for internal business opportunity and external client value.
+ Support the deployment and improvement of Global Business Operations strategy and efforts.
+ Collaborate with other districts, regional and global resources to build consistency in all processes.
+ University Graduate or above, with Expeditor Product and Service knowledge, transition and implementation knowledge.
+ Developing leadership skills
+ Self-management and project management skills
+ Prior experience leading communication, public speaking and training
+ Strong presentation skills.
+ Fluent in English communication.
+ Strong PC and analytics skills, including experience with Microsoft Office.
+ Knowledge of Visual Basic, Power BI is a plus
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