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Specialist, Sales Support - Unilingual Operations Location Bogota, Colombia Language Spanish Apply Now SummaryThe Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.Description

Responsibilities

Prepare quotes, contracts, and RFP/RFI responsesMaintain quote documentation with accurate pricing and configurationsMaintain sales demonstration tools and applications in support of sales teamsWork within a few sources of data/systems to produce an outcome with some variabilityPractice a moderate level of independent judgement to make decisionsDevelop and deliver sales presentations and/or trainings in a professional and effective mannerMaintain up-to-date awareness of company activities and industry trendsProvide consistent follow up on opportunities or inquiriesAssist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or serviceTroubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectationsIdentify and summarize moderately complex issues for management reviewWork with teams and report directly to Support Manager

Candidate profile

Experience in written and verbal communication with internal and external partnersExperience in administrative tasks, organization of work materials, prioritization, and meeting quotasDemonstrated ability critically think and address moderate customer and client issuesDemonstrated ability to focus on customer needs and communicate with higher level staffDemonstrated ability to follow scripts and/or processes according to contractual agreementsDemonstrated ability to follow scripts and/or processes according to contractual agreementsAptitude to learn new technology and dataPrior experience working with MS programs

Internal Career Path Policies (only for current employees)

The game-changers must have the approval of his or her immediate supervisor to apply for the call.Required tenure: 6 months.Required performance: KPIs or goals on target for the business unit to which they belong in the last 3-month period (not average).Must not have active disciplinary actions.The game-changer may participate in only one process at a time.Comply with the learning paths of the Corporate University.Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call.If you were evaluated by the PC psychologist for a vacancy and you were not selected, you must wait at least 2 months to reapply for that same position from which you did not passThe process is performed and/or outside working hours, which means that the game-changer should be available in his free time in case we require it.Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform. Apply Now