Job Title:

Specialist, Renewal Sales (English/Mandarin)

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.


We are looking for a Specialist, Renewal Sales to join our team. Today.


We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.



At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams.Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You Will

Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable

Work within dedicated territory for established client

Provide accurate weekly/ monthly/ quarterly sales forecast

Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements  

Successfully promote products or services for established client  

Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value  

Utilize data to identify ‘at risk’ and adoption opportunities

Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage

Manage external competitive pressures and effectively handle objections to retain customers or win new customers

Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

Ensure high level of professionalism during all interactions with customers and prospects  

Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met  

Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience

Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner

Other duties, as assigned and necessary

You Have

Bachelor’s degree preferred  

3-4 years of experience working in a sales capacity preferred

Prior success in achievement in individual and/or team sales quota/goals

Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships  

Prior experience in high volume calling strongly preferred

Demonstrated aptitude and success to learn and optimize new technology and data  

Strong problem-solving skills

Excellent knowledge of MS Office programs  

Excellent communication skills (verbal, written)

Experience working with Salesforce.com or similar CRM strongly preferred

Demonstrated ability to manage multiple priorities effectively, with proven success 

Proficiency in additional languages would be an advantage.

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

Chinese, English

Time Type:

Full time

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