**Position Overview** The Gift Cards and Payments Specialist is a detail-oriented and self-motivated individual who will manage daily operations and analytics for Burlington’s gift card program, as well as support other consumer & B2B payment programs. The Specialist reports directly to the Director of Gift Cards and Payment Operations and works closely with both internal and external business partners to drive gift card program growth, lead operational success, and ensure customer satisfaction. Responsibilities include tracking program sales, monitoring trends, as well as developing and publishing reporting to help guide program success and profitability. In addition to gift cards, the Specialist will also collaborate with internal business partners and service external B2B customers to maintain growth and improve profitability of the Community Partners Voucher (POV) program. **A Day In The Life** **Gift Card Sales & Program Marketing** + Act as primary contact for internal and external business partners related to in-store, 3rd Party, and B2B gift card sales. + Identify and recommend new opportunities for program expansion, respond to sales inquiries, manage sales relationships, and fulfill direct/B2B gift card orders. + Gather data, analyze, and issue detailed sales performance reporting (inclusive of all gift card channels), to appropriate stakeholders on an ongoing basis. Identify trends and recommendations based on performance. + Monitor, track, and forecast gift card inventory needs, in collaboration with procurement team and external warehouse facility. + Assume fiscal responsibility for gift card program budget, including sales and expense forecasting, issuance of vendor purchase orders, invoice management, and monthly accrual process. + Responsible for initiating and leading new gift card creative development process, as well as determining and managing annual marketing calendar, in partnership with relevant stakeholders (creative, social, email marketing teams). + Work closely with Marketing team and gift card agency partners to ensure all brand information and marketing materials are accurate and up to date. + Own relationship with external Web gift card agency to ensure timely and appropriate every day and seasonal card assortments, understand and seek out opportunities to improve on customer engagement/sales conversion in partnership with internal Website team. + Partner with internal and external partners to resolve customer issues in a timely manner. + On an ongoing basis, monitor gift card industry trends and changes to ensure program maintains ‘best-in-class’ standards. **Community Partners Voucher (POV) Program:** + Serve as primary business contact for the Community Partners Voucher (POV) Program, and own relationships with B2B customers (inc. government agencies and non-profit organizations). + On an ongoing basis, respond to program inquiries and RFPs (Request for Proposals), and assume end-to-end responsibility for onboarding new customer accounts (AR account set-up, store communications, legal contracts). + Maintain and update customer contact file for all active accounts, and ensure any changes are communicated to relevant stakeholders. + Work closely with internal business partners and B2B customers to identify and resolve customer service and payment issues in a timely manner, to ensure frictionless in-store customer experience and business continuity. + Utilize internal reporting to compile data, analyze sales results, and identify opportunities for program growth and process improvement. **New Payment Programs** **:** + Collaborate with cross-functional business partners to launch and support new finance and payments related initiatives. + Responsibilities include reporting and analytical support, as well as vendor management. **You'll Come With** **Education** : Bachelor’s Degree in relevant field of study or equivalent work experience **Experience:** 2+ years of experience in Gift Cards/Stored Value Cards (preferred), Marketing, or Payments/Financial Services. Retail industry experience a plus. **Skills and Abilities:** + Excellent verbal and written communication skills. Ability to clearly and concisely articulate recommendations and metrics to drive program success. + Skilled at building relationships and engendering confidence and credibility with internal and external partners. + Analytical mindset, and familiarity with budget management and financial forecasting. + Strong organizational and project management skills, with proven history for driving results. + Ability to thrive in a fast-paced environment. + Proficiency in Microsoft Office including strong Excel skills. \#LI-KG2 **Come join our team. You’re going to like it here!** You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location. **Min-Mid** $65,000.00 - $80,000.00 **Posting Number** R101580 **Location** New Jersey-Burlington **Address** 2006 Route 130 North **Zip Code** 08016 **Pay Rate** Salaried **Career Site Category** Corporate **Position Category** Accounting **Job Type** Full-Time **Remote Type** Hybrid **Evergreen** No