A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

A Career at HARMAN Lifestyle

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, and RevelUnite your passion for audio innovation with high-tech product developmentCreate pitch-perfect, cutting-edge technology that elevates the listening experience

About the Role

Maintain continuous and efficient operation of the applications and servers, guarantee the security of the information in the network with its corresponding support, train and allow to be trained in the capabilities documented in the IT capability matrix.

The employee has the authority granted by the company through this document to make decisions for the benefit of the company to ensure the conformity of the product, its quality, functionality, the health and safety of the person who intervenes in the process, in accordance with quality, safety, and environmental systems and customer-specific requirements.

What You Will Do

Interact with and support HARMAN users, onsite and remote, to resolve any end user services related issues involving desktops, laptops, and/or services while providing excellent customer-oriented serviceProvide break/fix support by resolving incidents and fulfilling service requests associated with end-user devicesResponsible for resolving all issues associated with the failure or degradation of services related to end-user devices.Provide eyes, hands, and feet for remote support personnel in conjunction with local servers, routers, switches, etc.Provide a high-level understanding of networking and the ability to support remote network teams to troubleshoot devices Provide high-level support for printers, VoIP equipment, and both Android and IOS mobile devicesInstall, configure, and troubleshoot Cisco products, including VPN clients, Webex, and Jabber Install, configure, and troubleshoot desktops and laptops with various software, such as Windows and Linux.High-level understanding of OS deployment solutions like Netinstall, Microsoft Deployment Services, and SCCMHands, eyes, and feet support centers of competency (CoC) for server room activities like rack mounting and troubleshooting of server hardware/networking gear, troubleshooting and support of physical devices such as tape changes, UPS, air condition validation, and network data connectionsProvide support to VIP users with excellent communication and adherence to the ITIL process.Continually communicate with all other Corporate IT personnel to ensure standardization and compliance between sitesWork closely with Corporate IT personnel to identify and address facility-related technology requirementsManage warranty support from our vendors/manufacturers or out-of-warranty situations using available spares.Support the campus locations and home users on an 8x5 basis, and be available to provide 24x7 on-call support for manufacturing production supportHigh-level understanding of RAID, Storage SAN, NAS, backup tape, DNS, and DHCP technologiesHigh-level understanding of LAN, WAN, functionality of switches, routers, firewalls, and VPNsInstall, configure, and troubleshoot desktop client applications like MS Office, Acrobat, AutoCAD, Java, Symantec Antivirus, Visio, PDF creator, etc.Resolve L2 incidents, end-user related support for site personnel, as escalated by the Central IT Help DeskMentor to junior team members.

What You Need to Be Successful

7-10 years of experience supporting companies with more than 30 physical and virtual Windows servers3 to 5 years of experience in supporting transnational companies.Experience in negotiating with suppliers for 3 to 5 years.Proven experience in the development and execution of the data center's technological renewal strategy.Professional career related to information technologies.

Bonus Points if You Have

InitiativeInnovationEffective communicationAdaptabilityOrientation to qualityCustomer OrientationOrientation to profitabilityManagement through processes and indicatorsIntegrityInnovationInclusionTeamwork & RespectExcellence.Leadership.Change Orientation.Collaboration.Judgment.Result Driven.Proven experience in the development and execution of the data center's technological renewal strategy.Professional career related to information technologies.

What Makes You Eligible

Successfully complete a background investigation and drug screen as a condition of employment.Willingness to work in an office.Willingness to work in an area of production.

What We Offer

Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer locationAccess to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)Extensive training opportunities through our own HARMAN UniversityCompetitive wellness benefitsTuition reimbursement“Be Brilliant” employee recognition and rewards programAn inclusive and diverse work environment that fosters and encourages professional and personal development.

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.