Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Job Purpose & Scope
Calling on past due customers to bring outstanding account or loan obligation current.
Knowledge, Skills & Abilities
Working knowledge of federal, state and municipal collection laws.Knowledge of general banking principles.Strong internal and external customer service skills.Good analytical and problem solving skills.Excellent communication skills both verbal and written.Ability to multi-task and adapt to change.Ability to work under general supervision.Ability to work well with others in a team environment.Ability to work well under pressure and with exacting deadlines.Ability to maintain confidentiality of all customer and bank records and information at all times.Ability to respond to requests and demands professionally and promptly.Ability to demonstrate empathetic listening skills.Ability to diffuse customer dissatisfaction.Skill in using computer and Microsoft Office, including Word, Excel, and Outlook.
Basic Qualifications
High school diploma or equivalent.Minimum 6 months customer service experience, required.Minimum 1 year experience with computer skills including Microsoft Word and Excel, required.Prior collection experience or working in a call center, preferred.
Job Expectations
Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
EEO Statement
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.