Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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What you will have an opportunity to do:

Spa & Wellness Concierge The Spa & Wellness Concierge is responsible for creating a seamless and luxurious guest experience by assisting with spa service bookings, answering inquiries, and offering personalized recommendations. In addition to managing front desk operations, this role includes cross-training as a Spa and Fitness Attendant to support overall wellness operations as needed. The Concierge ensures a welcoming environment for all guests and reports directly to the Spa Director. Key Responsibilities - Guest Engagement: Warmly welcome guests, guide them through their spa journey, and provide personalized service recommendations to create a memorable experience. - Scheduling: Manage spa and fitness appointments, cancellations, and modifications using booking software to maximize efficiency. - Sales & Promotion: Actively promote spa treatments, retail products, and special offers to enhance guest satisfaction and drive revenue. - Facility Management: Maintain a clean, organized, and inviting environment in the reception area, guest lounge, locker rooms, and fitness center. - Spa & Fitness Support: Assist with Spa and Fitness Attendant duties, including preparing treatment rooms, replenishing supplies, and supporting guests in the fitness center. - Administrative Duties: Process payments, manage POS transactions, and maintain accurate guest records for smooth daily operations. - Customer Service: Respond promptly to guest inquiries, resolve concerns with professionalism, and provide expert guidance on spa and fitness services. - Team Collaboration: Partner with therapists, fitness staff, and management to ensure efficient and exceptional service delivery. - Event Support: Assist with spa events, promotions, and marketing efforts, including social media content and guest communications. - Flexibility: Adapt to the needs of the operation by working varied shifts, including evenings, weekends, and holidays.  

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.