The Spa Receptionist / Spa Therapist is responsible for delivering exceptional guest experiences through professional spa reception services and high-quality spa treatments. This dual-role position requires excellent customer service skills, strong spa and wellness knowledge, and the ability to create a welcoming, relaxing, and personalised spa journey for every guest.

What will I be doing?

As a Spa Receptionist / Spa Therapist, you will be responsible for performing the following tasks to the highest standards:

Guest Experience & Reception

Warmly welcome and assist guests and members in a professional, friendly, and calm manner

Manage spa bookings, scheduling, payments, and consultation cards accurately

Provide detailed information about spa treatments, wellness programs, and therapist specializations

Recommend suitable treatments based on guest needs and preferences

Manage customer feedback effectively and escalate concerns or compliments as required

Spa Therapy & Treatments

Deliver professional spa treatments in accordance with brand standards and training

Conduct guest consultations prior to treatments to understand expectations and wellness goals

Maintain treatment rooms to high cleanliness, hygiene, and presentation standards

Ensure correct use, storage, and handling of products and equipment

Sales & Revenue

Upsell spa treatments, packages, retail products, and promotions

Support achievement of spa revenue targets

Administration & Compliance

Adhere to cash handling procedures and spa policies

Maintain confidentiality of guest information

Report accidents, maintenance issues, or safety concerns promptly

Ensure compliance with all health, safety, and hygiene regulations

Teamwork & Communication

Communicate effectively with therapists, team members, and management

Support smooth daily spa operations and team coordination

Required Skills & Competencies

Strong customer service and communication skills

Good knowledge of spa treatments and wellness concepts

Certified in spa therapy (where applicable)

Sales-oriented with upselling ability

Professional appearance and demeanor

Ability to multitask and remain calm under pressure

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!