About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Beachfront relaxation on north Africa’s Mediterranean coast. In the heart of Tunisia’s vibrant and exotic capital city, our modern Mediterranean oasis offers a calm, laid-back beachfront escape alongside this bustling business hub. Relax at our Spa and pools, stay connected with state-of-the-art business services, or take a step back in time – more than 3,000 years of ancient civilization are at your fingertips.

About the RoleThe Spa Receptionist welcomes guests proactively and deals with all enquiries. Have a complete knowledge of the treatments, products and services offered and prices of these. assists with scheduling and maximises use of time within the treatment schedule. ensures that all operational procedures, codes of conduct and standards of appearance are observed according to guidelines laid down by operating guides.

What you will do

Provides a warm, friendly and professional welcome to all guests.Coordinates guest’s lifestyle assessment with the therapists. Ensures that all relevant Spa employees receive a printout of guest lists or are party to important information. Adheres to an agreed reporting system on a timely basis. Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work. Completes daily opening and closing procedures as per operating checklists. Schedules reservations of Spa services for guests and monitors availability of treatments and employees to ensure prompt service according to the relevant skills of the therapists. Organises scheduling to maximise use of time and profitability whilst ensuring that the client’s needs are met. Assists with administration duties such as purchasing, receiving and inventory reporting. Answers all phone, email and written enquiries before the end of each shift. Ensures the cleanliness of the Spa Reception area and overlook the fitness area, the locker rooms, the relaxation room and make sure that it is a welcoming space for guests to arrive to. If needed, Spa receptionist will tidy up the place when the attendants are busy. Aware of all relevant Health and Safety laws and conduct yourself in a manner that does not put you or any guests that you are assisting at risk. Responsible for preparing the Spa reception for the incoming shift and recording any information in the handover email. Ensures adequate supplies of Hotel and Spa literature so that guest enquiries can be dealt with straight away. Flexible within job role and perform other tasks or projects as assigned by the Spa Manager or the Hotel Manager should they be deemed necessary.

​What you bring

Qualifications and Experience

Holder of a university degree or equivalent

At least, one year of experience in luxury or five-star hotels.

Has worked at the reception, and preferably at the Spa reception  

Knowledge and Skills

· Excellent communication skills

· Time Management skills

· A passion for delivering exceptional levels of guest service

· Ability to work independently and as part of a team

· Excellent understanding of operating standards

· Proficiency in English and Arabic, multilingual is preferred

· Masters the different Microsoft programs, mainly Word, Excel and PowerPoint.

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•   Employee Discount for stays at any Four Seasons worldwide
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

Schedule & Hours:

•    full time