About the Role:
Qatar Airways are pleased to announce an incredibly exciting opportunity to join our team as a Spa Receptionist who is responsible to take care of guests from the moment they arrive through to their departure, providing guests with an exceptional level of service. Ensure enquiries are answered, reservations are recorded correctly, and payments are completed in accordance with the spa's procedures and protocols.
Operations:
Create a warm welcome and a friendly atmosphere.
Assist guests with questions regarding spa services and products; and provide detailed descriptions of spa treatments and services.
Promote and upsell all activities, products and services that are offered within the spa. Encourage sales through full product and price knowledge of offered and available facilities
Record reservations and manage the appointment schedule, conduct confirmation calls, conduct check-in, check-out and payment procedures. Accurately book, change and cancel spa appointments.
Conduct retail sales procedures.
Maintain confidentiality and discretion regarding guest information and manage client profiles.
Ensure the reception area is always clean and presentable.
Maintain a clean, fully stocked and well-organized work area. Ensure materials e.g. towels, newspapers, magazines and advertising material are readily available.
Prepare daily reports in terms of number of treatments performed, no-shows, cancellations, etc.
Ensure check-in and payment is handled according to company policy.
Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction.
Assist in all areas of spa operation as requested by management.
Communicate with management any occurrences involving guests in the spa that require attention.
Accomplish concise handover to relay key information to the Spa Attendant/ Spa Receptionist who oversees the next shift.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellent results across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.