SPA Concierge
kempinski
SPA Concierge
DescriptionTo take 100% responsibility to ensure you deliver and exceed the guests’ expectations in accordance with Resense’s spa vision, core values and all related brand standards, procedures and policies.
Key Responsibilities\nTo deliver the whole spa experience to a high standard and ensure the guests’ needs are cared for in alignment with Resense training and all standard operating procedures. ‘Care for the guests’ from beginning to end.\nTo ‘connect’ and communicate with your guests. Get to know and understand them and record preferences and information as required.\nGo above and beyond to accommodate guests’ needs and requests.\nGreet all clients with name recognition, a welcoming smile and a clear but soft tone of voice.\nTo engage directly with the guest, LISTEN and anticipate their needs with genuine and sincere attitude.\nBe fully knowledgeable of Resense Spa treatments, services and products, able to advise guests as to the relevance and suitability of treatments according to the guest’s needs. \nTo consult and advise guests as to a sequence of treatments or a programme in both the spa & fitness.\nTo recognize and acknowledge all spa and fitness guests and members, remembering their names and any other relevant details.\nTo organize scheduling to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.\nTo co-ordinate guests. Consultation records with the Therapists.\nRespond to guest’s bookings and queries in a professional manner. \nPromote and up-sell spa services and retail sales.\nRecord reservations and manage the appointment schedule ensuring the update and management of client profiles.\nConduct confirmation calls.\nTo be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.\nComplete daily opening procedures and check lists per relevant area daily. \nEnsure the reception area is clean and presentable at all times.\nCoordinate availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.\nAssist with administration duties such as, purchasing, receiving and inventory reporting.\nTo have a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.\nTo ensure that all administrative procedures run professionally and prepare daily reports as required.\nTo supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety and Health and Hygiene standards are implemented and monitored within the spa.\nTo recognize the importance of ‘‘connecting with the guest’ in every aspect of your role.\nMust attend all training courses as deemed necessary by the Spa Manager. \nTo participate in training and personal development programs within the spa..\nTo perform any other duties deemed reasonable by Management.\nTo be responsible for preparing the reception for the next shift.\nEnsuring all messages have been passed on before leaving and that adequate supplies of all public information material are available..\n
Skills, Knowledge & Expertise
\nBachelor's Degree in Business Administration or related field\nSales and/or customer service training an advantage.\nKnowledge of Natural Therapies. (Preferable)\nOne (1) year reception experience in an international SPA. \nClient facing experience within reception or front of house.\nTelephone system operations.\nBusiness writing and Industry analysis.\nPublic relations and marketing.\nStock and retail management.\nHigh levels of customer service.\nStrong management skills and ability to inspire those in others \nExperience in revenue management would be an advantage\nAnalytical and problem solving skills and execution of work\nExcellent communication and interpersonal skills with superb presentation and grooming\nComputer literate with experience of ‘in house’ booking/database systems (Opera).\nDesktop publishing an advantage.
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To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
\nPeople Oriented\nPassionate for European luxury\nEntrepreneurial\nStraightforward\n
Application Deadline: 22 February 2026
Department: Spa & Recreation
Employment Type: Fixed Term - Full Time
Location: Ghana - Accra
DescriptionTo take 100% responsibility to ensure you deliver and exceed the guests’ expectations in accordance with Resense’s spa vision, core values and all related brand standards, procedures and policies.
Key Responsibilities\nTo deliver the whole spa experience to a high standard and ensure the guests’ needs are cared for in alignment with Resense training and all standard operating procedures. ‘Care for the guests’ from beginning to end.\nTo ‘connect’ and communicate with your guests. Get to know and understand them and record preferences and information as required.\nGo above and beyond to accommodate guests’ needs and requests.\nGreet all clients with name recognition, a welcoming smile and a clear but soft tone of voice.\nTo engage directly with the guest, LISTEN and anticipate their needs with genuine and sincere attitude.\nBe fully knowledgeable of Resense Spa treatments, services and products, able to advise guests as to the relevance and suitability of treatments according to the guest’s needs. \nTo consult and advise guests as to a sequence of treatments or a programme in both the spa & fitness.\nTo recognize and acknowledge all spa and fitness guests and members, remembering their names and any other relevant details.\nTo organize scheduling to maximize use of time and profitability whilst ensuring that the client’s needs are of first importance.\nTo co-ordinate guests. Consultation records with the Therapists.\nRespond to guest’s bookings and queries in a professional manner. \nPromote and up-sell spa services and retail sales.\nRecord reservations and manage the appointment schedule ensuring the update and management of client profiles.\nConduct confirmation calls.\nTo be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.\nComplete daily opening procedures and check lists per relevant area daily. \nEnsure the reception area is clean and presentable at all times.\nCoordinate availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.\nAssist with administration duties such as, purchasing, receiving and inventory reporting.\nTo have a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.\nTo ensure that all administrative procedures run professionally and prepare daily reports as required.\nTo supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety and Health and Hygiene standards are implemented and monitored within the spa.\nTo recognize the importance of ‘‘connecting with the guest’ in every aspect of your role.\nMust attend all training courses as deemed necessary by the Spa Manager. \nTo participate in training and personal development programs within the spa..\nTo perform any other duties deemed reasonable by Management.\nTo be responsible for preparing the reception for the next shift.\nEnsuring all messages have been passed on before leaving and that adequate supplies of all public information material are available..\n
Skills, Knowledge & Expertise
\nBachelor's Degree in Business Administration or related field\nSales and/or customer service training an advantage.\nKnowledge of Natural Therapies. (Preferable)\nOne (1) year reception experience in an international SPA. \nClient facing experience within reception or front of house.\nTelephone system operations.\nBusiness writing and Industry analysis.\nPublic relations and marketing.\nStock and retail management.\nHigh levels of customer service.\nStrong management skills and ability to inspire those in others \nExperience in revenue management would be an advantage\nAnalytical and problem solving skills and execution of work\nExcellent communication and interpersonal skills with superb presentation and grooming\nComputer literate with experience of ‘in house’ booking/database systems (Opera).\nDesktop publishing an advantage.
\n\n\n
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
\nPeople Oriented\nPassionate for European luxury\nEntrepreneurial\nStraightforward\n
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