Service Desk Operations + Serve as the primary escalation point for complex or high-impact incidents + Ensure tickets are properly triaged, prioritized, and resolved based on business impact + Monitor ticket queues and identify trends, recurring issues, and workload patterns + Provide visibility into service desk health and recommend improvements as needed Technical Support (Hands-On) + Provide Tier 2/3 support for: + Windows and Linux endpoints and servers + Microsoft 365 (Exchange, Teams, OneDrive, SharePoint) + User account management (Active Directory / Entra ID) + Basic networking, firewall, and VPN troubleshooting + Printers, peripherals, and common business applications + Support onboarding/offboarding and device provisioning Process & Continuous Improvement + Develop and maintain service desk SOPs, checklists, and knowledge base articles + Identify recurring issues and recommend root-cause fixes and preventative actions + Improve efficiency through workflow improvements, light automation, or better tooling + Help standardize service delivery while maintaining flexibility for a smaller environment Customer & Stakeholder Communication + Communicate clearly and professionally with end users and leadership + Manage expectations during outages, degraded service, or urgent issues + Escalate risks, capacity concerns, or systemic issues proactively Required Qualifications + 4+ years of IT support or service desk experience + Experience acting as a lead, technician, or escalation resource + Strong troubleshooting skills across Windows, Linux, and cloud services + Experience working in smaller or fast-moving IT environments + Strong written and verbal communication skills + Ability to balance technical execution with leadership responsibilities Preferred Qualifications + Experience working with IT service desk or ticket management platforms + Microsoft 365 administration experience + Linux system administration experience (basic to intermediate) + Basic scripting or automation experience (PowerShell, Bash, or similar) + Familiarity with IT service management concepts and best practices + Experience supporting regulated or compliance-driven environments Job Type & Location This is a Contract position based out of Niceville, FL. Pay and Benefits The pay range for this position is $27.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Niceville,FL. Application Deadline This position is anticipated to close on Feb 10, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.