Service

Desk Operations

Serve as the primary escalation point for complex or high-impact incidentsEnsure tickets are properly triaged, prioritized, and resolved based on business impactMonitor ticket queues and identify trends, recurring issues, and workload patternsProvide visibility into service desk health and recommend improvements as needed

Technical Support (Hands-On)

Provide Tier 2/3 support for:Windows and Linux endpoints and serversMicrosoft 365 (Exchange, Teams, OneDrive, SharePoint)User account management (Active Directory / Entra ID)Basic networking, firewall, and VPN troubleshootingPrinters, peripherals, and common business applicationsSupport onboarding/offboarding and device provisioning

Process & Continuous Improvement

Develop and maintain service desk SOPs, checklists, and knowledge base articlesIdentify recurring issues and recommend root-cause fixes and preventative actionsImprove efficiency through workflow improvements, light automation, or better toolingHelp standardize service delivery while maintaining flexibility for a smaller environment

Customer & Stakeholder Communication

Communicate clearly and professionally with end users and leadershipManage expectations during outages, degraded service, or urgent issuesEscalate risks, capacity concerns, or systemic issues proactively

Required Qualifications

4+ years of IT support or service desk experienceExperience acting as a lead, technician, or escalation resourceStrong troubleshooting skills across Windows, Linux, and cloud servicesExperience working in smaller or fast-moving IT environmentsStrong written and verbal communication skillsAbility to balance technical execution with leadership responsibilities

Preferred

Qualifications

Experience working with IT service desk or ticket management platformsMicrosoft 365 administration experienceLinux system administration experience (basic to intermediate)Basic scripting or automation experience (PowerShell, Bash, or similar)Familiarity with IT service management concepts and best practicesExperience supporting regulated or compliance-driven environmentsJob Type & Location

This is a Contract position based out of Niceville, FL.

Pay and Benefits

The pay range for this position is $27.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Niceville,FL.

Application Deadline

This position is anticipated to close on Feb 4, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.