_We’re looking for a_ **_Software Technical Analyst_** _to join our Information Systems team at MBPS. In this role, you will be responsible for supporting and maintaining critical and non-critical_ _products/applications_ _across GWAM. We are looking for someone who is creative with good attention to detail, proactive, curious, analytical with a strong background in customer service and a good understanding of wealth and asset management systems._ **Position** **Responsibilities:** + Support a wide variety of systems from a Level 2/3 perspective using DevSecOps and other methodologies or support model as aligned by MBPS, Business Unit or Stakeholders. + Work with business clients, internal and external teams to debug or trouble shoot applications. + Investigate SQL stored procedures, VBA macros and Java scripts from a support perspective to debug issues or perform analysis and development for minor enhancements. + Coordinate and collaborate the development efforts with the development team for major enhancements. + Investigate feed/file delivery, quality check and failures using any batch or workflow related tools by the team. + Remain current on standards, technologies, approaches and methodologies. + Consistently apply the concept of continuous improvement. + Document findings and processes as part of application support. + Gather and clearly document code changes for minor application enhancements and production defects. Perform QA testing to validate expectation of code changes if needed. + Liase between business users and IT internal and external teams. + Coordinate business users testing activity for application code changes. + Track and produce key metrics for the team and develop strategies to increase efficiency. + Adhoc responsibilities as directed by management. **Required Qualifications:** + Minimum 2 years working experience supporting systems at Level 2 (support). + Experience with relational database structures and methodologies. + Proven ability to multitask both independently and within a team. + Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation. + Knowledge of financial services, specifically investment management. + Client and action oriented, takes initiative, creative and proactive thinker. + Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business. + **_Work Set Up: Hybrid (3x a week onsite)_** + **_Shift: Night_** **Preferred Qualifications:** + Effective English verbal and written communication skills. Should be able to adapt communication style to suit different audiences + Can translate a more complex technical problem into business terms + Strong application development/programming skills + Solution design mindset - Ability to constructively challenge business requirements, technical requirements and any other direction that is received, to ensure we are building the BEST solution + Work well independently as well as in a team environment as situation dictates + Have strong knowledge with the following tools: + Batch monitoring tools such as CA Workload Automation (or related scheduling software) + MS SQL / Oracle + Shell Scripting/ Power Shell / UNIX + Informatica development (or related ETL tools) + Windows, Batch/Perl Scripting + ServiceNow / Jira / other workflow tools + MS Azure **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido