Labcorp Diagnostics is searching for a Salesforce QA Leader to play a critical role in supporting ongoing implementations and enhancements to the Salesforce.com and related commercial technology platforms. The person filling this role will be responsible for establishing a robust QA and testing program that works within the existing modified agile structure and development methodologies. The person filling this role will be a member of the Labcorp Diagnostics National Sales Administration team.

The Salesforce QA Lead will lead a team of offshore India-based QA engineers in creating, formalizing and performing QA processes, documentation and testing activities. The QA Lead will be responsible for leading a team of QA Engineers and ensure maintenance of the automated regression suite. The QA Lead is an instrumental member of the project team, helping to ensure that a solution is fit for end user's needs. The QA Lead will work closely with the entire project team to review the overall functional and non-functional requirements, while keeping a user's perspective in mind. Activities in this role will include analyzing non-functional requirements and technical designs, translating functional requirements into test cases, and identifying defects and driving them to resolution. The ideal candidate is an experienced software QA leader with proven ability to grasp tough issues, solve problems quickly and deliver creative, well-engineered, high-quality solutions. The role requires a demonstrated ability to develop and communicate meaningful, clear metrics that drive the teams to continuous improvement.

Applicants who live within 35 miles of either the Burlington, NC or Durham, NC location will follow a hybrid schedule. This schedule includes a minimum of three in-office days per week at an assigned location, either Burlington or Durham, supporting both collaboration and flexibility.

RESPONSIBILITIES

Recruiting, hiring and managing full-time employees and contract-based QA engineers as demand requires.Lead and mentor a team of QA professionals, including QA Analysts and/or QA Engineers, to effectively execute QA strategy and ensure the delivery of high-quality products. Drive the execution of the QA strategy, aligning team members on progress, risks, and status.You will be partnering with the product owner, product analysts and the Salesforce engineering team to identify the appropriate functional and regression test cases for the user stories in the Salesforce platform backlogYou will be responsible in creating the test data for developer/analyst used in testing. Develop automation scripts and assist Developer/Analyst and product owners in test execution activities.Own Functional, Technical, Integration, and Data validation and testingYou will be responsible for writing test cases, test scripts, test plan, end to end test scenarios and assist in defining the acceptance criteria for the requirementsParticipate in the product planning and document test plan and test scenarios in collaboration with the product owner, product analysts and engineersBreak down the complexity of the test scenarios into unit, system, and user acceptance categoriesClearly document the test scenarios for all user stories in the product backlogPerform testing and validation of Platform customization through the sprints – Integration and User environmentEnsure business stakeholders are completing the user acceptance testing and obtain approval to release to productionCoordinate and Assist UAT teams in validating the product enhancement meets the intended requirementsAssist in coordinating the go-live Quality Assurance activities including the test execution of the test plans and checklistsOwn any production defects validation, test and funnel them through sprints towards fixes as applicableMaintain and communicate testing metrics to track trends and drive process improvements: ensure traceability (RTM- Requirement Traceability Matrix), and drives continuous improvement.

REQUIREMENTS

5+ years software QA testing on the Salesforce platform with significant project experience in Salesforce Sales and Service cloud applicationsExperience leading teams, managing peoplePrior experience with Copado CICD, BitbucketPrior experience with test case, script writing and documentationExperience with JIRA, Confluence and other collaboration, documentation and project management toolsPrior experience working in a modified Agile or Scrum methodologyPrior experience working with third parties, consultants, contractors and SOW based work.

PREFERRED QUALIFICATIONS

Proficiency in test planning, test case design, test automation, (Copado Robotic Testing, Selenium), API (REST/SOAP) testing and data migration testingActive Salesforce certification(s), Sales Cloud experience, Strong preference given to individuals with multiple certificationsCopado robotic testing certifications

EDUCATION

Bachelor’s degree in a technical discipline

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on 7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

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