Location: Kuala Lumpur, Malaysia Role: Software QA Engineer Department: Quality Assurance Mode: Full-time About Respond.io (http://Respond.io) Founded in Hong Kong in early 2017, respond.io (http://respond.io) is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io (http://respond.io) enables fast-growing companies around the world to capture, convert, and retain customers at scale. We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management! Role Description Respond.io (http://respond.io/) is expanding rapidly, aiming for a $1 billion valuation following our successful Series A funding. We seek a detail-oriented Software QA Engineer to ensure the effectiveness and efficiency of our platform. The ideal candidate will enhance product quality through rigorous testing, effective communication, and continuous process improvement. Responsibilities + Independently design and implement test cases using proficient knowledge of QA methodologies and tools. + Execute complex verification and validation tests to ensure software meets specified requirements, and provide comprehensive test reports. + Test and verify API endpoints on the platform, ensuring they meet functional, performance, and security requirements. + Analyze problems critically and develop effective solutions, ensuring thorough evaluation and documentation of all options. + Create and maintain detailed and concise documentation for test cases and bug reports. + Collaborate closely with cross-functional teams to ensure all perspectives are considered in the testing process. + Handle technical processing of customer tickets, troubleshooting, and closing issues to ensure customer satisfaction. + Utilize and demonstrate a clear understanding of infrastructure, API endpoints, WebSockets, webhooks, services, and basic coding (OOP) in testing practices. + Write and maintain automated test scripts, managing test automation frameworks to ensure consistent and repeatable testing processes. + Develop and execute complex API tests, incorporating automation to improve efficiency. Qualifications + 3+ years of experience in software QA, with strong understanding and hands-on experience in testing mobile applications, web applications, WebSockets, Webhooks, and REST APIs. + Strong knowledge of software QA methodologies, tools, and processes. + Excellent attention to detail and commitment to maintaining high-quality products. + Experience in handling the technical processing of customer tickets, ensuring timely and effective resolution of issues. + A passion for learning and staying up-to-date with industry best practices and new technologies. + Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues. + Experience in managing testing projects, coordinating with cross-functional teams, and ensuring timely delivery of quality products. + Nimble and agile team player with the ability to thrive in a fast-paced startup environment. + Good communication skills in English, with the ability to clearly explain complex ideas verbally and in writing. + Experience in writing and maintaining automated test scripts, using tools such as Cypress, Playwright, & Appium. Here's what's in for you + You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success. + You will grow more here than you would anywhere else, that is a promise. + Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are! + We offer a highly competitive compensation package. + You'll receive a medical allowance to support your health and wellness needs. + Flexible working environment and working hours that fit your lifestyle, wherever you're based.