**Software Engineering Lead Analyst** **ABOUT EVERNORTH:** Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there. **Section 2: Position Overview** Provide a concise summary of the position, its purpose, and its importance within the company. **Section 1: Job Title** Clearly state the position’s title to convey the role and level of responsibility. **Position Overview** The Senior ServiceNow Developer will be a crucial member of the ServiceNow team, performing hands-on support for end-users, day-to-day maintenance, planning, and testing system upgrades, coaching other team members on best practices, as well as troubleshooting advanced custom applications. The Senior ServiceNow Developer will work with architects, developers, and other product members in the fulfillment of updates, fixes, and new features within our key applications, including ITSM, ITOM, IRM, ITBM, CSM, CMDB, Discovery, Event Management, and Orchestration. The Evernorth℠Technology strategy is fully aligned with our business strategy, resulting in an opportunity for you to influence in various directions – this includes technology\business direction but also recruiting and mentoring employees and influencing selection of and relationships with vendor resources to ultimately build and contribute within a world class Delivery Vertical. This is a hands-on position with visibility to the highest levels of Evernorth℠ management who are motivated to see the successful results of our efforts. The solution focuses on enabling this change using the latest technologies and development techniques **Section 3: Responsibilities** Clearly outline the primary duties and tasks associated with the role. Use action verbs (i.e., lead, drive, analyze, assess, research, etc.) to convey expectations. **Responsibilities** + Contribute to roadmap and strategy presentations that align to organizational goals and resources. + Participate in the full SDLC Requirements Gathering, Analysis, design, and coding, testing, training, and operational support using agile methodologies + Work with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing solution and design suggestions + Designing solutions to enhance IT service requests in Service Request Management module by developing JavaScript programs and workflows. + Timely support of any implementation and performance issues reported on ServiceNow platform + Configuration of Email Notifications and Alerts to notify users about specific activities in the system + Develop User Interfaces - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages, and other UI elements for ServiceNow modules. + Perform environmental promotional activities from Dev to Stage and Test. + Designed various custom ServiceNow reports for enhancing higher level management for monitoring the performance of various support teams. **Section 4: Qualifications** Specify the skills, experience, and education required for the role. Differentiate between the “must-haves” and “nice-to-haves”. **Required skills** : List the specific skills required for the job, including technical, leadership skills, and any industry-specific skills. **Required Experience** : Clearly state any mandatory requirements, such as formal education, certifications, licenses, or specific years of experience. **Desired Experience** : List any “nice-to-have” experience, including industry experience, exposure to specific technologies, certifications, etc. **Qualifications** **Required Skills:** + SME in ServiceNow system applications and custom applications. + Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals + Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting. + Proven experience as a ServiceNow Developer with expertise in Flow Designer. + Build and maintain automated workflows using Flow Designer + Optimize and troubleshoot existing workflows to ensure efficiency and scalability. + Experience designing, building and maintaining integration using Integration Hub, REST, SOAP web services + Experience in Email notifications. + Responsible for standard configuration, user administration, security, workflow, data management and integrations. + Activate a plug-in, build reports, gauges, and homepages + Set up Service Level Agreements (SLAs) and monitor SLA workflows + Aiding in translating business requirements into technical requirements + Experience working in Agile/Scrum methodologies **Required Experience & Education:** + SME in ServiceNow system applications and custom applications. + Total 5-8 years of experience needed. + Bachelor’s degree or equivalent degree and work experience is required + Bachelor's degree with Minimum 5 years of ServiceNow platform experience + ServiceNow Certified Systems Administrator - Mandatory + ServiceNow Certified Application Developer + ServiceNow Certified Implementation Specialist – ITSM (preferred) + ITIL4 Certified **Desired Experience: ** + Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals + Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each. + Knowledge on ServiceNow platform modules likes HRSD, APM, PPM, GRC, ITAM + Perform advanced customizations including Business rules, Script Includes, Client Scripts + Experience designing, building and maintaining integration using REST, SOAP web services + Experience on troubleshooting production issues and lead team providing solutions **Location & Hours of Work** (Specify whether the position is remote, hybrid, in-office and where the role is located as well as the required hours of work) **Equal Opportunity Statement** _Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations._ **About Evernorth Health Services** Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.