**Roles & Responsibility.** In this role the team member is responsible for the below listed activities. + Perform daily health checks and break fix support on monitoring platforms. + Configure and maintain central monitoring platforms. + Manage new technology integrations into monitoring systems. + Reacting to the issues with effective monitoring and management solutions. + Resolve/react to issues raised by customer. + Respond to the issues on timely manner as agreed to the customer. + Interact with business user / customers to identify potential customer requirements. + He/she should have good logical skills and experience in delivering quality output. + Provide solutions to customer issues and suggest developers for improvements/enhancements. + Should have strong debugging skills. + Being a team player and adhering to project timelines. **Required Skills:** + Technical Skills + Basic IT experience in RPA projects. + Basic SQL and .net knowledge + Desired Skills + Domain knowledge - Healthcare, Banking & Finance, Manufacturing + Good interpersonal communication skills. + Must be a self-starter which require limited supervision/guidance **Preference:** + Graduate degree in Computer Science + Certification related to RPA **Shift:** + Must be comfortable working in 24/7 shift. Preferably in Night Shift.