As a member of the Ops Tech Solutions software development team, you will be at the forefront of IT service delivery, collaborating across Ops Tech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believes that world-class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high quality, fast resolution customer experience. Your mission is to develop a world-class IT Delivery software.

Ops Tech Solutions is looking for experienced and dedicated team member to lead the development and implementation of software that will support our Service Now and other IT Delivery solutions for the organization. The ideal candidate is innovative, strong judgement, and has a great problem-solving skills. You must be comfortable building and integrating software solution using AWS, Amazon tools or other open-source resources. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams. In addition, you’ll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.

Key job responsibilities
As a Software Development Engineer II for Delivery Software Engineering within OTS org:
- You will be leading the development and integration solutions to automate IT services.
- You work autonomously, act as an advocate for Operational Excellence, design best practice and testing strategies that improve and scale our software for Fulfillment Center operations and Field IT associates worldwide.
- A successful candidate will have an established technical background in developing solutions that perform complex, multi-step tasks with reasoning and minimal human oversight, excellent project management along with great communication skills, and the ability to provide technical trade-offs to deliver results in a fast paced environment.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
The Delivery Software Engineering team has a mission to establish and standardize software development products that fuel increases in efficiency, customer satisfaction, and quality within Ops Tech Solutions. This role is for you if you're passionate about software development, process improvement, and having the world-wide impact across all Amazon Fulfillment Centers.